TANDBERG 4500 Series Manuel D’Utilisation

Troubleshooting and technical support information

13

Unless you are experiencing a problem, all event logging sources should be set to the 
default, which is 

. For more information about 

configuring the event log, refer to the online help accessible from the web interface.
You can use the event log to produce debugging information to assist technical 
support in solving your problem. However, we recommend that you only alter the 
setting of the event log under the guidance of technical support. In particular, you 
should not turn on event logging sources without good cause or advice from 
technical support.

If the documentation does not answer your question or you have a problem with one 
of our products:
1

Refer to the Technical FAQ section of the web site. We keep the Technical FAQ 
section up to date with the latest information from our technical support team 
regarding the resolution of customer issues.

2

Contact your reseller. Our resellers have a wealth of experience with our 
products and this is often a quick way of solving a problem.

3

If your query remains unsolved, there is a web form in the support area of the 
web site that you can complete. Ensure that you provide all the details requested 
by the form to assist the technical support team in resolving your problem:

 

the serial number and product model number (for example: MCU4510) of 
the unit  

 

the software build number (to find this, in the web interface, go to 

)

 

where you purchased the unit

 

your contact email address or telephone number