Manuel D’UtilisationTable des matièresTable of Contents3Figures6About This Guide9Purpose and Scope9Intended Audience10Assistance10How to Use This Guide11Conventions Used in this Guide11Related Documents131. Introduction14Overview14FAX Attendant Services15Fax Attendant Features15Telephone System Interface212. Feature and Planning Review23Review of System Planning23Planning for FAX Attendant on the MERLIN LEGEND System23Call Coverage Paths24Calling Groups24Planning the FAX Attendant System25Assigning Services to Voice Channels25Assigning Lines/Pools to Voice Channels26Switch Interface Parameters26System Parameters26Fax Account Code Parameter Administration27Fax Account Code List Administration28Subscriber Administration28Types of Fax Subscribers30Service Administrator Registration32Outcalling Administration32Planning Your Fax Response Service33Customizing Voice Prompts343. Implementing FAX Attendant35Entering FAX Attendant Data35Information Conventions36Logging In to IS-III36The AUDIX Voice Power/FAX Attendant Menu39General Fax System Parameter Administration40Updating General Fax System Parameters41Voice System Parameter Administration42Updating System Parameters43Account Code Parameter Administration43Updating Account Code Parameters45Account Code List Administration46Updating Account Codes49Subscriber Administration49Adding a New Subscriber49Adding a Special Purpose Extension54Changing a Subscriber Profile59Renumbering an Extension for a Subscriber63Removing a Subscriber from AUDIX Voice Power/FAX Attendant64Deleting a Subscriber’s Profile from the System65Displaying the Subscriber Database65Printing the Subscriber Database66Service Administration66Updating Service Administration Registration68Outcalling Administration68Updating Outcalling Parameters69Fax Group List Administration69Creating a Fax Distribution List69Modifying a Fax Distribution List72Deleting a Fax Distribution List73Custom Voice Prompts75Logging In to the Voice System75General Fax Mail Greeting Administration76Listening to the Fax Mail Greeting Message77Recording Custom Fax Mail Greetings77Selecting Greetings77General Fax Call Answer Greeting Administration77Listening to the Fax Call Answer Greeting78Recording Custom Fax Call Answer Greetings78Selecting Greetings79Subscriber Recorded Name Administration79General Mailbox Greeting Administration80Listening to the General Mailbox Greeting Message81Recording a General Mailbox Greeting Message81Changing the Greeting In Use824. Fax Response Administration83Entering Fax Response Data83Accessing Fax Response83Logging In83Implementing a New Fax Response Service87Creating Menus90Printing Out Menus90Creating Faxmenus90Administering the Main Menu92Logging In to the Voice System93Main Menu General Administration94Listening to the Main Menu94Recording the Main Menu94Administering Workspace Menus, Announcements, and Fax Messages95Recording Menu Messages, Faxmenu Messages, and Announcements95Loading Fax Messages97Installing the Workspace98Administering the Touch-Tone Gate Prompt and Goodbye Message100Logging In to the Voice System100Touch-Tone Gate Prompt General Administration102Listening to the Custom Touch-Tone Gate Prompt102Recording a Custom Touch-Tone Gate Prompt102Selecting Touch-Tone Gate Prompts103Goodbye Message General Administration103Listening to the Custom Goodbye Message104Recording a Custom Goodbye Message104Selecting the Goodbye Message104Fax Response Coversheet Administration105Designing the Fax Response Coversheet105Fax Coversheet Header Information105Loading the Fax Response Coversheet105Viewing the Fax Coversheet107Printing the Fax Coversheet107Modifying Your Existing Fax Response Service107Administering Menus109Creating Menus110Modifying Menus110Modifying Non-Deep Menus111Modifying Deep Menus111Removing Menus112Administering Faxmenus113Creating Faxmenus113Modifying Faxmenus115Removing Faxmenus115Helpful Hints: Creating and Loading Fax Response Service116Applications that Require Collecting Voice Telephone Numbers116Allowing Callers to Return to the Main Menu116How to Best Set Your Fax Machine for Loading Fax Response Documents117Test Your Fax Response Service117Backing Up Your Fax Response Service1195. System Operations121Introduction121System Management Operations122Retrieving Messages from the General Mailbox122Discarding Old Fax Messages123Viewing the Event Log123Using the Explain Command124Operating FAX Attendant126Starting the Voice System126Stopping the Voice System127Displaying the System Status128Resetting the Voice System128Shutting Down and Rebooting the UNIX System129Displaying the System Monitor130Changing the Refresh Rate131Changing the State of Voice Channels131Backing Up Files132Restoring Files132Fax Equipment Operations132Fax Equipment Administration133Change State of Fax Equipment135Administering Fax Lines137Fax Transmission Control138Canceling Subscriber Fax Transmissions139Fax Equipment Diagnostics139Fax Equipment Diagnotics--Results1416. Report Generation142Generating FAX Attendant Reports142Reaching the Reports Menu142Reaching the Reports Menu in the Integrated Solution III Environment143Accessing FAX Attendant Reports143Fax Channel Utilization Report145Reset Log Option145Fax Channel Utilization Report Print Option145Fax Response Usage Report145Reset Log Option145Fax Response Usage Print Option145Fax Subscriber Usage Report146Reset Log Option146Fax Subscriber Usage Print Option146Mailbox Usage Report146Mailbox Usage Print Option146Phone Line Usage Report146Reset Log Option148Phone Line Usage Print Option148Subscribers Over Mailbox Limit Report148Subscribers Over Mailbox Print Option148Most Recent Audit148Most Recent Audit Print Option148Accessing System Reports149Event Log Report150Event Log Report Options151Event Log Print Option1537. Troubleshooting154Troubleshooting154Hardware Verification155Master Controller Verification155Circuit Board Diagnostics156Fax Board Diagnostics156Application Operation Problems157A. User Interface169User Interface Information169Accessing Windows169Types of Windows170On-line Help170Moving Within a Window170Cursor Movement171Menu Selection Alternatives171Form Fill-in Alternatives172Function Keys172Standard Function Keys173Frame Management174List Open Windows175Move Active Window175Reshape Window175Refresh Window175Command Menu Procedures176B. System Messages177Introduction to System Messages177Software Architecture179System Message Format180System Message Listings181Speech Processing Library (SPPLIB)181Transaction State Machine (TSM) Process182Voice Response Output Process (VROP)186Error Tracker (ET) Process191Maintenance (MTC) Process196Data Base Initialization (DBINIT)199Tip/Ring Interface Process (TRip)199User Applications (APP)201Fax Attendant DIP Error Messages204Fax Manager DIP Error Messages207Voice Mail Database DIP Error Messages210Administration Error Messages214DCP Communications Process Error Messages214Reports Error Messages217Outcalling Error Messages218Fax Data Interface Process221Switch Information Data Interface Process223C. FAX Attendant Menu Tree224FAX Attendant Menu Trees224Index225Taille: 820 koPages: 231Language: EnglishOuvrir le manuel
