Manuels d'utilisation pour Avaya 12

Table des matières

• Avaya Call Management System (CMS)

  3
• Release 12

  3
• Sun Enterprise 3500 Computer

  3
• CMS Upgrade Express (CUE)

  3
• Contents

  3
• Preface

  5
  • Overview

    5
  • Related documents

    5
  • Support

    6
    • Frequently asked questions (FAQs)

      6
    • Customer support for the United States

      6
    • Technician support for the United States

      6
    • Customer and technician support outside the United States

      6
• Preparing for the upgrade

  7
  • Verifying that the customer has prepared their system for an upgrade

    8
  • Required documentation

    8
  • Remote support

    8
  • Trouble escalation

    8
  • Switch compatibility

    9
  • Hardware additions

    9
  • Software considerations

    10
  • Customization issues

    10
  • Disk mirroring

    11
  • Parts list

    11
  • Checking for printer requests and large mail files

    12
  • Checking for ACD 1

    13
  • Checking for a symbolic link between /etc/hosts and /etc/inet/hosts

    14
• Extracting the customer’s administration and options

  17
• Removing and replacing disk drives

  31
  • Prerequisites

    31
  • Disk upgrade procedures

    32
    • Removing and labeling the old disk drives

      32
    • Installing the new boot disk drive

      34
    • Booting up the system with the new boot disk drive

      35
    • Verifying that the system recognizes the new boot disk drive

      38
    • Checking the status of the boot disk drive

      38
    • Checking the status of the tape drives

      39
    • Verifying that the upgrade can continue

      39
• Copying and activating the customer’s administration and options

  41
  • Installing CMS patches

    43
  • Copying customer data

    45
  • Checking file differences between the old system and the new system

    47
    • Verifying files using pkgchk

      47
    • Comparing directory and file permissions

      48
  • Linking the /etc/hosts file

    49
  • Installing the remaining disk drives

    50
  • Verifying that the system recognizes all disk drives

    51
  • Checking the status of the disks

    53
  • Activating customer options

    54
    • Recovering from failed installation scripts

      58
  • Removing temporary ACD 1

    60
  • Turning on CMS

    61
  • Verifying that CMS is operating

    61
  • Checking “manual merge” discrepancies

    62
  • Checking Free Space Allocation

    63
  • Turning on Visual Vectors server (optional)

    64
  • Updating the switch setup

    64
  • Setting the Informix configuration parameters

    65
  • Removing the upgrade files

    65
  • Migrating customer data

    67
    • Migrating system administration data

      67
    • Migrating agent and call center administration data

      69
  • Resetting the CONSOLE parameter

    71
  • Replacing the customer’s tapes

    72
  • Checking the status of the disks

    72
  • Turning the upgraded system over to the customer

    72