Manual Do Utilizadoríndice analíticoAvaya Call Management System (CMS)3Release 123Sun Enterprise 3500 Computer3CMS Upgrade Express (CUE)3Contents3Preface5Overview5Related documents5Support6Frequently asked questions (FAQs)6Customer support for the United States6Technician support for the United States6Customer and technician support outside the United States6Preparing for the upgrade7Verifying that the customer has prepared their system for an upgrade8Required documentation8Remote support8Trouble escalation8Switch compatibility9Hardware additions9Software considerations10Customization issues10Disk mirroring11Parts list11Checking for printer requests and large mail files12Checking for ACD 113Checking for a symbolic link between /etc/hosts and /etc/inet/hosts14Extracting the customer’s administration and options17Removing and replacing disk drives31Prerequisites31Disk upgrade procedures32Removing and labeling the old disk drives32Installing the new boot disk drive34Booting up the system with the new boot disk drive35Verifying that the system recognizes the new boot disk drive38Checking the status of the boot disk drive38Checking the status of the tape drives39Verifying that the upgrade can continue39Copying and activating the customer’s administration and options41Installing CMS patches43Copying customer data45Checking file differences between the old system and the new system47Verifying files using pkgchk47Comparing directory and file permissions48Linking the /etc/hosts file49Installing the remaining disk drives50Verifying that the system recognizes all disk drives51Checking the status of the disks53Activating customer options54Recovering from failed installation scripts58Removing temporary ACD 160Turning on CMS61Verifying that CMS is operating61Checking “manual merge” discrepancies62Checking Free Space Allocation63Turning on Visual Vectors server (optional)64Updating the switch setup64Setting the Informix configuration parameters65Removing the upgrade files65Migrating customer data67Migrating system administration data67Migrating agent and call center administration data69Resetting the CONSOLE parameter71Replacing the customer’s tapes72Checking the status of the disks72Turning the upgraded system over to the customer72Tamanho: 600 KBPáginas: 72Language: EnglishAbrir o manual