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Manuel D’Utilisation

Table des matières

Manuel D’Utilisation

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Configuration
5
Specifications
6
Basic Service Flow
7
- ACD Call Handling Program
  8
  - Selecting Program Processing
    8
  - Operation
    8
- Programming by Commands
  10
  - For details on settings see, “Basic Service Flow” .
    11
  - Operation
    11
  - EDIT (FF1)
    11
  - INSERT (FF2)
    12
  - DELETE (FF3)
    13
  - ALL DELETE (FF6)
    15
- Transfer Destination Voice Number
  16
  - Outline
    16
  - Operation
    16
Supervisor Features
17
Common Supervisor Menu Operations
17
- Activating Supervisor Menu
  17
  - Operation
    17
- Common Supervisor Customisation Operations
  18
Supervisor Customisation
18
- Operation
  18
- Direct Incoming Call Setting
  19
  - Outline
    19
  - Operation
    19
- Transferring Incoming Call Setting
  21
  - Outline
    21
  - Operation
    21
- DID Call Setting
  23
  - Outline
    23
  - Operation
    23
- Ext. Group Call Setting
  25
  - Outline
    25
  - Operation
    25
- Changing Supervisor IDs and User Information Recording ID
  27
  - Outline
    27
  - Setting
    27
  - Operation
    27
  - Notice
    27
- Setting Agent IDs
  28
  - Outline
    28
  - Setting
    28
  - Operation
    28
  - Notice
    29
- Confirming Agent IDs
  30
  - Outline
    30
  - Operation
    30
- Setting Service Flow Details
  30
  - Outline
    30
  - Operation
    30
  - Setting
    31
Supervisor Monitoring
32
- Operation
  32
- Traffic Information
  33
  - Operation
    33
  - Screen explanation
    33
- Waiting Calls
  34
  - Operation
    34
  - Screen explanation
    34
- Agent Status
  34
  - Operation
    34
  - Screen explanation
    35
MIS Report Features
36
- MIS Report Outline
  36
  - Notice
    36
  - MIS Function Tabulation Unit
    37
- MIS Report Operation
  39
  - Operation
    39
  - Agent Report
    42
  - Group Report
    45
  - System Report
    46
  - Work Unit Count
    46
  - Other Features (Data Clear and Output Cancel)
    48
User Information Recording
49
- Notice
  50
Agent Features
52
Log-in / Log-out
52
- Log-in procedure
  52
- Notice
  52
- Log-out procedure
  52
Available/Unavailable
52
- Operation
  53
- Notice
  53
Work Unit Count
53
- Operation
  53
- Notice
  53
Wrap Feature
54
- Operation
  54
- Setting
  54
- Notice
  54
Zip Tone
55
- Operation
  55
- Setting
  55
Key Assignment
55
- Setting
  55
- Notice
  56

Taille:

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Manuel

Table des matières

Contents
3
General System Information
5
- Configuration
  5
- Specifications
  6
- Basic Service Flow
  7
- ACD Call Handling Program
  8
  - Selecting Program Processing
    8
    - Operation
      8
  - Programming by Commands
    10
    - For details on settings see, “Basic Service Flow” .
      11
    - Operation
      11
      - EDIT (FF1)
        11
      - INSERT (FF2)
        13
      - DELETE (FF3)
        14
      - ALL DELETE (FF6)
        15
  - Transfer Destination Voice Number
    16
    - Outline
      16
    - Operation
      16
Supervisor Features
17
- Common Supervisor Menu Operations
  17
  - Activating Supervisor Menu
    17
    - Operation
      17
  - Common Supervisor Customisation Operations
    18
- Supervisor Customisation
  18
  - Operation
    18
  - Direct Incoming Call Setting
    19
    - Outline
      19
    - Operation
      19
  - Transferring Incoming Call Setting
    21
    - Outline
      21
    - Operation
      21
  - DID Call Setting
    23
    - Outline
      23
    - Operation
      23
  - Ext. Group Call Setting
    25
    - Outline
      25
    - Operation
      25
  - Changing Supervisor IDs and User Information Recording ID
    27
    - Outline
      27
    - Setting
      27
    - Operation
      27
    - Notice
      27
  - Setting Agent IDs
    28
    - Outline
      28
    - Setting
      28
    - Operation
      28
    - Notice
      29
  - Confirming Agent IDs
    30
    - Outline
      30
    - Operation
      30
  - Setting Service Flow Details
    30
    - Outline
      30
    - Operation
      31
    - Setting
      31
- Supervisor Monitoring
  32
  - Operation
    32
  - Traffic Information
    33
    - Operation
      33
    - Screen explanation
      33
  - Waiting Calls
    34
    - Operation
      34
    - Screen explanation
      34
  - Agent Status
    34
    - Operation
      34
    - Screen explanation
      35
- MIS Report Features
  36
  - MIS Report Outline
    36
    - Notice
      36
    - MIS Function Tabulation Unit
      37
  - MIS Report Operation
    39
    - Operation
      39
    - Agent Report
      42
    - Group Report
      45
    - System Report
      46
    - Work Unit Count
      46
    - Other Features (Data Clear and Output Cancel)
      48
- User Information Recording
  49
  - Notice
    50
Agent Features
52
- Log-in / Log-out
  52
  - Log-in procedure
    52
  - Notice
    52
  - Log-out procedure
    52
- Available/Unavailable
  53
  - Operation
    53
  - Notice
    53
- Work Unit Count
  53
  - Operation
    53
  - Notice
    53
- Wrap Feature
  54
  - Operation
    54
  - Setting
    54
  - Notice
    54
- Zip Tone
  55
  - Operation
    55
  - Setting
    55
- Key Assignment
  55
  - Setting
    55
  - Notice
    56
Index
57

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Manuel

Table des matières

Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
13
Chapter 3. System Features
19
Chapter 4. User Maintenance
73
Chapter 5. Key Telephone Features
113
- Key Telephone
  116
- Absence Message
  116
- Account Codes
  118
  - Non-Verified Account Codes
    119
  - Verified Account Codes
    119
- Attendant Group Calls
  120
- Auto Repeat Dial
  121
- Background Music
  122
- Busy Override
  123
- Callback Request
  124
- Call Forwarding
  125
  - Call Forwarding-All Calls
    125
  - Call Forwarding - Busy
    126
  - Call Forwarding - No Answer
    127
  - Call Forwarding-All Calls and Do-Not-Disturb
    128
- Call Hold
  129
  - System Hold
    129
  - Floating Hold
    130
  - Exclusive Hold
    131
  - Broker’s Hold
    131
  - Call Park
    132
- Call Pickup
  134
  - Extension Group Pickup
    134
  - Extension Direct Pickup
    135
  - Trunk Group Pickup
    136
  - Trunk Direct Pickup
    136
- Call Transfer
  137
  - Supervised Transfer
    137
  - Unsupervised Transfer
    138
  - Camping a Call Onto a Busy Extension
    139
- Caller ID Call Log
  140
  - Call Log Operation on a Small Display Key Telephone
    141
  - Call Log Operation on a Large Display Key Telephone
    142
- Camp-on (Call Waiting)
  144
- Conference Calls
  147
- Directory Numbers
  149
- Display Information
  152
  - Large-Display Phone
    153
  - Small-Display Phone
    154
  - Changing the Display Contrast
    155
- Do-Not-Disturb
  155
- DP to DTMF Signal Conversion
  156
- DSS/72 Console
  157
- EM/24 Console
  157
- Flash
  158
- Flexible Function Keys
  158
- Handsfree Answerback
  165
- Handsfree Operation
  165
- Headset Operation
  166
- Hot Dial Pad
  166
- Hot Line
  167
- Intercom Calling
  167
- Last Number Redial
  168
- Line Appearances
  169
  - DSS/BLF Appearances
    169
  - DIL Appearances
    171
  - MCO Appearances
    171
- Message Key
  172
- Message Waiting/Callback
  173
- Mute Function
  175
- Offhook Monitor
  175
- Offhook Signalling
  176
- Offhook Voice Announce
  177
- One-Touch Keys
  179
- Onhook Dialling
  181
- Paging
  181
  - Meet-Me Answer
    182
- Ringing Line Preference
  183
- Room Monitoring
  183
- Silent Monitor
  185
- Speed Dialling
  187
  - Personal Speed Dial
    187
  - System Speed Dial
    189
  - Speed Dial Linking
    191
  - Speed Dial Name Assignments
    192
- Station Lockout
  197
- Step Call (Reset Call)
  199
- Timed Reminder Call
  200
- Trunk Access
  201
  - Trunk Key Access
    201
  - Direct Trunk Access
    201
  - MCO Line Preference
    202
  - MCO Trunk Access
    202
- Trunk Queuing
  203
- Universal Night Answer to Page
  204
- Variable Mode
  205
- Voice Recognition
  207
- Volume Control
  208
- Walking TRS (Call Barring) Class of Service
  209
- Zip Mode
  210
Chapter 6. DSLT Features
211
- Digital Single Line Telephone
  213
- Absence Message
  213
- Account Codes
  215
  - Non-Verified Account Codes
    216
  - Verified Account Codes
    216
- Attendant Group Calls
  217
- Auto Repeat Dial
  218
- Background Music
  219
- Busy Override
  220
- Callback Request
  220
- Call Forwarding
  221
  - Call Forwarding-All Calls
    222
  - Call Forwarding - Busy
    222
  - Call Forwarding - No Answer
    223
  - Call Forwarding and Do-Not-Disturb
    224
- Call Hold
  225
  - System Hold
    225
  - Floating Hold
    226
  - Exclusive Hold
    227
  - Broker’s Hold
    228
  - Call Park
    228
- Call Pickup
  230
  - Extension Group Pickup
    230
  - Extension Direct Pickup
    231
  - Trunk Group Pickup
    231
  - Trunk Direct Pickup
    232
- Call Transfer
  233
  - Supervised Transfer
    233
  - Unsupervised Transfer
    233
  - Camping a Call Onto a Busy Extension
    234
- Camp-On (Call Waiting)
  235
- Conference Calls
  236
- Do-Not-Disturb
  238
- DP to DTMF Signal Conversion
  239
- Flash
  240
- Hot Line
  240
- Intercom Calling
  241
- Last Number Redial
  241
- Message Waiting/Callback
  242
- Offhook Signalling
  243
- Offhook Voice Announce
  244
- Onhook Dialling
  245
- Paging
  246
  - Meet-Me Answer
    246
- Room Monitoring
  247
- Speed Dialling
  249
  - Personal Speed Dial
    249
  - System Speed Dial
    251
  - Speed Dial Linking
    252
- Station Lockout
  254
- Step Call (Reset Call)
  255
- Timed Reminder Call
  256
- Trunk Access
  257
  - Direct Trunk Access
    257
  - MCO Trunk Access
    258
- Trunk Queuing
  259
- Universal Night Answer to Page
  259
- Walking TRS (Call Barring) Class of Service
  260
Chapter 7. SLT Features
263
- Absence Message
  265
- Account Codes
  266
  - Non-Verified Account Codes
    267
  - Verified Account Codes
    267
- Attendant Group Calls
  269
- Busy Override
  269
- Callback Request
  270
- Call Forwarding
  271
  - Call Forwarding - All Calls
    271
  - Call Forwarding - Busy
    272
  - Call Forwarding - No Answer
    273
  - Call Forwarding and Do-Not-Disturb
    274
- Call Hold
  275
  - System Hold
    275
  - Floating Hold (Retrieve Only)
    276
  - Exclusive Hold
    277
  - Broker’s Hold
    278
  - Call Park
    278
- Call Pickup
  280
  - Extension Group Pickup
    280
  - Extension Direct Pickup
    281
  - Trunk Group Pickup
    282
  - Trunk Direct Pickup
    282
- Call Transfer
  283
  - Supervised Transfer
    283
  - Unsupervised Transfer
    284
  - Camping a Call Onto a Busy Extension
    285
- Camp-On (Call Waiting)
  285
- Conference Calls
  287
- Do-Not-Disturb (DND)
  288
- Flash Send
  289
- Hot Line
  290
- Intercom Calling
  290
- Last Number Redial
  291
- Message Waiting/Callback
  292
- Offhook Signalling
  293
- Offhook Voice Announce
  294
- Paging
  295
  - Meet-Me Answer
    296
- Room Monitoring
  296
- Speed Dialling
  298
  - Personal Speed Dial
    298
  - System Speed Dial
    299
  - Speed Dial Linking
    300
- Station Lockout
  301
- Step Call (Reset Call)
  303
- Timed Reminder Call
  304
- Trunk Access
  305
  - Direct Trunk Access
    305
  - MCO Trunk Access
    306
- Trunk Queuing
  307
- Universal Night Answer to Page
  308
- Walking TRS (Call Barring) Class of Service
  308
Appendix A: SBS/VB-9 A-Series Telephone Features
311
Index
315

Taille:

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Pages:

327
Language:

English

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Manuel

Table des matières

Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
15
Chapter 3. System Features
21
Chapter 4. User Maintenance
73
Chapter 5. Key Telephone Features
113
- Key Telephone
  116
- Absence Message
  116
- Account Codes
  118
  - Non-Verified Account Codes
    119
  - Verified Account Codes
    119
- Attendant Group Calls
  120
- Auto Repeat Dial
  121
- Background Music
  122
- Busy Override
  123
- Callback Request
  124
- Call Forwarding
  125
  - Call Forwarding-All Calls
    125
  - Call Forwarding - Busy
    126
  - Call Forwarding - No Answer
    127
  - Call Forwarding-All Calls and Do-Not-Disturb
    128
- Call Hold
  129
  - System Hold
    129
  - Floating Hold
    130
  - Exclusive Hold
    131
  - Broker’s Hold
    131
  - Call Park
    132
- Call Pickup
  134
  - Extension Group Pickup
    134
  - Extension Direct Pickup
    135
  - Trunk Group Pickup
    136
  - Trunk Direct Pickup
    136
- Call Transfer
  137
  - Supervised Transfer
    137
  - Unsupervised Transfer
    138
  - Camping a Call Onto a Busy Extension
    139
- Caller ID Call Log
  140
  - Call Log Operation on a Small Display Key Telephone
    140
  - Call Log Operation on a Large Display Key Telephone
    142
- Camp-on (Call Waiting)
  144
- Conference Calls
  146
- Directory Numbers
  148
- Display Information
  151
  - Large-Display Phone
    152
  - Small-Display Phone
    153
  - Changing the Display Contrast
    154
- Do-Not-Disturb
  154
- DP to DTMF Signal Conversion
  155
- DSS/72 Console
  156
- EM/24 Console
  156
- Flash
  156
- Flexible Function Keys
  157
- Handsfree Answerback
  163
- Handsfree Operation
  164
- Headset Operation
  164
- Hot Dial Pad
  165
- Hot Line
  166
- Intercom Calling
  166
- Last Number Redial
  167
- Line Appearances
  168
  - DSS/BLF Appearances
    168
  - DIL Appearances
    169
  - MCO Appearances
    170
- Message Key
  171
- Message Waiting/Callback
  172
- Mute Function
  173
- Offhook Monitor
  174
- Offhook Signalling
  174
- Offhook Voice Announce
  175
- One-Touch Keys
  177
- Onhook Dialling
  179
- Paging
  180
  - Meet-Me Answer
    180
- Ringing Line Preference
  181
- Speed Dialling
  181
  - Personal Speed Dial
    181
  - System Speed Dial
    184
  - Speed Dial Linking
    186
  - Speed Dial Name Assignments
    187
- Station Lockout
  192
- Step Call (Reset Call)
  194
- Timed Reminder Call
  195
- Trunk Access
  196
  - Trunk Key Access
    196
  - Direct Trunk Access
    197
  - MCO Line Preference
    197
  - MCO Trunk Access
    198
- Trunk Queuing
  199
- Universal Night Answer to Page
  200
- Variable Mode
  200
- Voice Recognition
  202
- Volume Control
  203
- Walking TRS (Call Barring) Class of Service
  204
- Zip Mode
  205
Chapter 6. DSLT Features
207
- Digital Single Line Telephone
  209
- Absence Message
  209
- Account Codes
  211
  - Non-Verified Account Codes
    212
  - Verified Account Codes
    212
- Attendant Group Calls
  213
- Auto Repeat Dial
  214
- Background Music
  214
- Busy Override
  215
- Callback Request
  216
- Call Forwarding
  217
  - Call Forwarding-All Calls
    217
  - Call Forwarding - Busy
    218
  - Call Forwarding - No Answer
    219
  - Call Forwarding and Do-Not-Disturb
    220
- Call Hold
  221
  - System Hold
    221
  - Floating Hold
    222
  - Exclusive Hold
    223
  - Broker’s Hold
    224
  - Call Park
    224
- Call Pickup
  225
  - Extension Group Pickup
    226
  - Extension Direct Pickup
    227
  - Trunk Group Pickup
    227
  - Trunk Direct Pickup
    228
- Call Transfer
  229
  - Supervised Transfer
    229
  - Unsupervised Transfer
    229
  - Camping a Call Onto a Busy Extension
    230
- Camp-On (Call Waiting)
  231
- Conference Calls
  232
- Do-Not-Disturb
  234
- DP to DTMF Signal Conversion
  235
- Flash
  236
- Hot Line
  236
- Intercom Calling
  237
- Last Number Redial
  237
- Message Waiting/Callback
  238
- Offhook Signalling
  239
- Offhook Voice Announce
  240
- Onhook Dialling
  241
- Paging
  242
  - Meet-Me Answer
    242
- Speed Dialling
  242
  - Personal Speed Dial
    243
  - System Speed Dial
    245
  - Speed Dial Linking
    246
- Station Lockout
  247
- Step Call (Reset Call)
  249
- Timed Reminder Call
  250
- Trunk Access
  251
  - Direct Trunk Access
    251
  - MCO Trunk Access
    251
- Trunk Queuing
  252
- Universal Night Answer to Page
  253
- Walking TRS (Call Barring) Class of Service
  254
Chapter 7. SLT Features
257
- Absence Message
  259
- Account Codes
  260
  - Non-Verified Account Codes
    261
  - Verified Account Codes
    261
- Attendant Group Calls
  262
- Busy Override
  263
- Callback Request
  264
- Call Forwarding
  265
  - Call Forwarding - All Calls
    265
  - Call Forwarding - Busy
    266
  - Call Forwarding - No Answer
    267
  - Call Forwarding and Do-Not-Disturb
    268
- Call Hold
  269
  - System Hold
    269
  - Floating Hold (Retrieve Only)
    270
  - Exclusive Hold
    271
  - Broker’s Hold
    272
  - Call Park
    272
- Call Pickup
  274
  - Extension Group Pickup
    274
  - Extension Direct Pickup
    275
  - Trunk Group Pickup
    276
  - Trunk Direct Pickup
    276
- Call Transfer
  277
  - Supervised Transfer
    277
  - Unsupervised Transfer
    278
  - Camping a Call Onto a Busy Extension
    279
- Camp-On (Call Waiting)
  279
- Conference Calls
  281
- Do-Not-Disturb (DND)
  282
- Flash Send
  283
- Hot Line
  284
- Intercom Calling
  284
- Last Number Redial
  285
- Message Waiting/Callback
  286
- Offhook Signalling
  287
- Offhook Voice Announce
  288
- Paging
  289
  - Meet-Me Answer
    289
- Speed Dialling
  290
  - Personal Speed Dial
    290
  - System Speed Dial
    291
  - Speed Dial Linking
    292
- Station Lockout
  293
- Step Call (Reset Call)
  295
- Timed Reminder Call
  296
- Trunk Access
  297
  - Direct Trunk Access
    297
  - MCO Trunk Access
    298
- Trunk Queuing
  299
- Universal Night Answer to Page
  300
- Walking TRS (Call Barring) Class of Service
  301
Appendix A. ARS and TRS Operation
303
- Introduction
  303
- Detailed Description
  304
  - TRS Features
    304
  - ARS/TRS Features
    305
- TRS Configuration and Operation
  307
  - TRS Programming/Operation Overview
    308
  - Example TRS Configuration
    310
- ARS Configuration and Operation
  318
  - ARS/TRS Programming/Operation Overview
    318
  - Example ARS Configuration
    321
Appendix B: SBS/VB-9 A-Series Telephone Features
337

Taille:

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Pages:

354
Language:

English

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Manuel

Table des matières

Chapter 1. About This Manual
11
Chapter 2. List of Features
15
Chapter 3. System Features
21
Chapter 4. User Maintenance
75
Chapter 5. Key Telephone Features
115
- Key Telephone
  118
- Absence Message
  118
- Account Codes
  120
  - Non-Verified Account Codes
    121
  - Verified Account Codes
    121
- Attendant Group Calls
  122
- Auto Repeat Dial
  123
- Background Music
  124
- Busy Override
  125
- Callback Request
  126
- Call Forwarding
  127
  - Call Forwarding-All Calls
    127
  - Call Forwarding - Busy
    128
  - Call Forwarding - No Answer
    129
  - Call Forwarding-All Calls and Do-Not-Disturb
    130
- Call Hold
  131
  - System Hold
    131
  - Floating Hold
    132
  - Exclusive Hold
    133
  - Broker’s Hold
    133
  - Call Park
    134
- Call Pickup
  136
  - Extension Group Pickup
    136
  - Extension Direct Pickup
    137
  - Trunk Group Pickup
    138
  - Trunk Direct Pickup
    138
- Call Transfer
  139
  - Supervised Transfer
    139
  - Unsupervised Transfer
    140
  - Camping a Call Onto a Busy Extension
    141
- Caller ID Call Log
  142
  - Call Log Operation on a Small Display Key Telephone
    143
  - Call Log Operation on a Large Display Key Telephone
    144
- Camp-on (Call Waiting)
  146
- Conference Calls
  149
- Directory Numbers
  151
- Display Information
  154
  - Large-Display Phone
    155
  - Small-Display Phone
    156
  - Changing the Display Contrast
    157
- Do-Not-Disturb
  157
- DP to DTMF Signal Conversion
  158
- DSS/72 Console
  159
- EM/24 Console
  159
- Flash
  160
- Flexible Function Keys
  160
- Handsfree Answerback
  167
- Handsfree Operation
  167
- Headset Operation
  168
- Hot Dial Pad
  168
- Hot Line
  169
- Intercom Calling
  169
- Last Number Redial
  170
- Line Appearances
  171
  - DSS/BLF Appearances
    171
  - DIL Appearances
    173
  - MCO Appearances
    173
- Message Key
  174
- Message Waiting/Callback
  175
- Mute Function
  177
- Offhook Monitor
  177
- Offhook Signalling
  178
- Offhook Voice Announce
  179
- One-Touch Keys
  181
- Onhook Dialling
  183
- Paging
  184
  - Meet-Me Answer
    184
- Ringing Line Preference
  185
- Room Monitoring
  185
- Silent Monitor
  188
- Speed Dialling
  189
  - Personal Speed Dial
    189
  - System Speed Dial
    192
  - Speed Dial Linking
    193
  - Speed Dial Name Assignments
    195
- Station Lockout
  199
- Step Call (Reset Call)
  201
- Timed Reminder Call
  202
- Trunk Access
  203
  - Trunk Key Access
    203
  - Direct Trunk Access
    204
  - MCO Line Preference
    204
  - MCO Trunk Access
    205
- Trunk Queuing
  206
- Universal Night Answer to Page
  207
- Variable Mode
  207
- Voice Recognition
  209
- Volume Control
  210
- Walking TRS (Call Barring) Class of Service
  211
- Zip Mode
  212
Chapter 6. DSLT Features
213
- Digital Single Line Telephone
  215
- Absence Message
  215
- Account Codes
  217
  - Non-Verified Account Codes
    218
  - Verified Account Codes
    218
- Attendant Group Calls
  219
- Auto Repeat Dial
  220
- Background Music
  220
- Busy Override
  221
- Callback Request
  222
- Call Forwarding
  223
  - Call Forwarding-All Calls
    223
  - Call Forwarding - Busy
    224
  - Call Forwarding - No Answer
    225
  - Call Forwarding and Do-Not-Disturb
    226
- Call Hold
  227
  - System Hold
    227
  - Floating Hold
    228
  - Exclusive Hold
    229
  - Broker’s Hold
    230
  - Call Park
    230
- Call Pickup
  232
  - Extension Group Pickup
    232
  - Extension Direct Pickup
    233
  - Trunk Group Pickup
    233
  - Trunk Direct Pickup
    234
- Call Transfer
  235
  - Supervised Transfer
    235
  - Unsupervised Transfer
    235
  - Camping a Call Onto a Busy Extension
    236
- Camp-On (Call Waiting)
  237
- Conference Calls
  238
- Do-Not-Disturb
  240
- DP to DTMF Signal Conversion
  241
- Flash
  242
- Hot Line
  242
- Intercom Calling
  243
- Last Number Redial
  243
- Message Waiting/Callback
  244
- Offhook Signalling
  245
- Offhook Voice Announce
  246
- Onhook Dialling
  247
- Paging
  248
  - Meet-Me Answer
    248
- Room Monitoring
  249
- Speed Dialling
  251
  - Personal Speed Dial
    251
  - System Speed Dial
    253
  - Speed Dial Linking
    254
- Station Lockout
  256
- Step Call (Reset Call)
  257
- Timed Reminder Call
  258
- Trunk Access
  259
  - Direct Trunk Access
    259
  - MCO Trunk Access
    260
- Trunk Queuing
  261
- Universal Night Answer to Page
  261
- Walking TRS (Call Barring) Class of Service
  262
Chapter 7. SLT Features
265
- Absence Message
  267
- Account Codes
  268
  - Non-Verified Account Codes
    269
  - Verified Account Codes
    269
- Attendant Group Calls
  270
- Busy Override
  271
- Callback Request
  272
- Call Forwarding
  273
  - Call Forwarding - All Calls
    273
  - Call Forwarding - Busy
    274
  - Call Forwarding - No Answer
    275
  - Call Forwarding and Do-Not-Disturb
    276
- Call Hold
  277
  - System Hold
    277
  - Floating Hold (Retrieve Only)
    278
  - Exclusive Hold
    279
  - Broker’s Hold
    280
  - Call Park
    280
- Call Pickup
  282
  - Extension Group Pickup
    282
  - Extension Direct Pickup
    283
  - Trunk Group Pickup
    284
  - Trunk Direct Pickup
    284
- Call Transfer
  285
  - Supervised Transfer
    285
  - Unsupervised Transfer
    286
  - Camping a Call Onto a Busy Extension
    287
- Camp-On (Call Waiting)
  287
- Conference Calls
  289
- Do-Not-Disturb (DND)
  290
- Flash Send
  291
- Hot Line
  292
- Intercom Calling
  292
- Last Number Redial
  293
- Message Waiting/Callback
  294
- Offhook Signalling
  295
- Offhook Voice Announce
  296
- Paging
  297
  - Meet-Me Answer
    297
- Room Monitoring
  298
- Speed Dialling
  299
  - Personal Speed Dial
    299
  - System Speed Dial
    301
  - Speed Dial Linking
    302
- Station Lockout
  303
- Step Call (Reset Call)
  305
- Timed Reminder Call
  305
- Trunk Access
  306
  - Direct Trunk Access
    307
  - MCO Trunk Access
    307
- Trunk Queuing
  308
- Universal Night Answer to Page
  309
- Walking TRS (Call Barring) Class of Service
  310
Appendix A: SBS/VB-9 A-Series Telephone Features
313

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