Инструкции для Panasonic S-ICX

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Справочник Пользователя

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Configuration
5
Specifications
6
Basic Service Flow
7
- ACD Call Handling Program
  8
  - Selecting Program Processing
    8
  - Operation
    8
- Programming by Commands
  10
  - For details on settings see, “Basic Service Flow” .
    11
  - Operation
    11
  - EDIT (FF1)
    11
  - INSERT (FF2)
    12
  - DELETE (FF3)
    13
  - ALL DELETE (FF6)
    15
- Transfer Destination Voice Number
  16
  - Outline
    16
  - Operation
    16
Supervisor Features
17
Common Supervisor Menu Operations
17
- Activating Supervisor Menu
  17
  - Operation
    17
- Common Supervisor Customisation Operations
  18
Supervisor Customisation
18
- Operation
  18
- Direct Incoming Call Setting
  19
  - Outline
    19
  - Operation
    19
- Transferring Incoming Call Setting
  21
  - Outline
    21
  - Operation
    21
- DID Call Setting
  23
  - Outline
    23
  - Operation
    23
- Ext. Group Call Setting
  25
  - Outline
    25
  - Operation
    25
- Changing Supervisor IDs and User Information Recording ID
  27
  - Outline
    27
  - Setting
    27
  - Operation
    27
  - Notice
    27
- Setting Agent IDs
  28
  - Outline
    28
  - Setting
    28
  - Operation
    28
  - Notice
    29
- Confirming Agent IDs
  30
  - Outline
    30
  - Operation
    30
- Setting Service Flow Details
  30
  - Outline
    30
  - Operation
    30
  - Setting
    31
Supervisor Monitoring
32
- Operation
  32
- Traffic Information
  33
  - Operation
    33
  - Screen explanation
    33
- Waiting Calls
  34
  - Operation
    34
  - Screen explanation
    34
- Agent Status
  34
  - Operation
    34
  - Screen explanation
    35
MIS Report Features
36
- MIS Report Outline
  36
  - Notice
    36
  - MIS Function Tabulation Unit
    37
- MIS Report Operation
  39
  - Operation
    39
  - Agent Report
    42
  - Group Report
    45
  - System Report
    46
  - Work Unit Count
    46
  - Other Features (Data Clear and Output Cancel)
    48
User Information Recording
49
- Notice
  50
Agent Features
52
Log-in / Log-out
52
- Log-in procedure
  52
- Notice
  52
- Log-out procedure
  52
Available/Unavailable
52
- Operation
  53
- Notice
  53
Work Unit Count
53
- Operation
  53
- Notice
  53
Wrap Feature
54
- Operation
  54
- Setting
  54
- Notice
  54
Zip Tone
55
- Operation
  55
- Setting
  55
Key Assignment
55
- Setting
  55
- Notice
  56

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Contents
3
General System Information
5
- Configuration
  5
- Specifications
  6
- Basic Service Flow
  7
- ACD Call Handling Program
  8
  - Selecting Program Processing
    8
    - Operation
      8
  - Programming by Commands
    10
    - For details on settings see, “Basic Service Flow” .
      11
    - Operation
      11
      - EDIT (FF1)
        11
      - INSERT (FF2)
        13
      - DELETE (FF3)
        14
      - ALL DELETE (FF6)
        15
  - Transfer Destination Voice Number
    16
    - Outline
      16
    - Operation
      16
Supervisor Features
17
- Common Supervisor Menu Operations
  17
  - Activating Supervisor Menu
    17
    - Operation
      17
  - Common Supervisor Customisation Operations
    18
- Supervisor Customisation
  18
  - Operation
    18
  - Direct Incoming Call Setting
    19
    - Outline
      19
    - Operation
      19
  - Transferring Incoming Call Setting
    21
    - Outline
      21
    - Operation
      21
  - DID Call Setting
    23
    - Outline
      23
    - Operation
      23
  - Ext. Group Call Setting
    25
    - Outline
      25
    - Operation
      25
  - Changing Supervisor IDs and User Information Recording ID
    27
    - Outline
      27
    - Setting
      27
    - Operation
      27
    - Notice
      27
  - Setting Agent IDs
    28
    - Outline
      28
    - Setting
      28
    - Operation
      28
    - Notice
      29
  - Confirming Agent IDs
    30
    - Outline
      30
    - Operation
      30
  - Setting Service Flow Details
    30
    - Outline
      30
    - Operation
      31
    - Setting
      31
- Supervisor Monitoring
  32
  - Operation
    32
  - Traffic Information
    33
    - Operation
      33
    - Screen explanation
      33
  - Waiting Calls
    34
    - Operation
      34
    - Screen explanation
      34
  - Agent Status
    34
    - Operation
      34
    - Screen explanation
      35
- MIS Report Features
  36
  - MIS Report Outline
    36
    - Notice
      36
    - MIS Function Tabulation Unit
      37
  - MIS Report Operation
    39
    - Operation
      39
    - Agent Report
      42
    - Group Report
      45
    - System Report
      46
    - Work Unit Count
      46
    - Other Features (Data Clear and Output Cancel)
      48
- User Information Recording
  49
  - Notice
    50
Agent Features
52
- Log-in / Log-out
  52
  - Log-in procedure
    52
  - Notice
    52
  - Log-out procedure
    52
- Available/Unavailable
  53
  - Operation
    53
  - Notice
    53
- Work Unit Count
  53
  - Operation
    53
  - Notice
    53
- Wrap Feature
  54
  - Operation
    54
  - Setting
    54
  - Notice
    54
- Zip Tone
  55
  - Operation
    55
  - Setting
    55
- Key Assignment
  55
  - Setting
    55
  - Notice
    56
Index
57

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Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
13
Chapter 3. System Features
19
Chapter 4. User Maintenance
73
Chapter 5. Key Telephone Features
113
- Key Telephone
  116
- Absence Message
  116
- Account Codes
  118
  - Non-Verified Account Codes
    119
  - Verified Account Codes
    119
- Attendant Group Calls
  120
- Auto Repeat Dial
  121
- Background Music
  122
- Busy Override
  123
- Callback Request
  124
- Call Forwarding
  125
  - Call Forwarding-All Calls
    125
  - Call Forwarding - Busy
    126
  - Call Forwarding - No Answer
    127
  - Call Forwarding-All Calls and Do-Not-Disturb
    128
- Call Hold
  129
  - System Hold
    129
  - Floating Hold
    130
  - Exclusive Hold
    131
  - Broker’s Hold
    131
  - Call Park
    132
- Call Pickup
  134
  - Extension Group Pickup
    134
  - Extension Direct Pickup
    135
  - Trunk Group Pickup
    136
  - Trunk Direct Pickup
    136
- Call Transfer
  137
  - Supervised Transfer
    137
  - Unsupervised Transfer
    138
  - Camping a Call Onto a Busy Extension
    139
- Caller ID Call Log
  140
  - Call Log Operation on a Small Display Key Telephone
    141
  - Call Log Operation on a Large Display Key Telephone
    142
- Camp-on (Call Waiting)
  144
- Conference Calls
  147
- Directory Numbers
  149
- Display Information
  152
  - Large-Display Phone
    153
  - Small-Display Phone
    154
  - Changing the Display Contrast
    155
- Do-Not-Disturb
  155
- DP to DTMF Signal Conversion
  156
- DSS/72 Console
  157
- EM/24 Console
  157
- Flash
  158
- Flexible Function Keys
  158
- Handsfree Answerback
  165
- Handsfree Operation
  165
- Headset Operation
  166
- Hot Dial Pad
  166
- Hot Line
  167
- Intercom Calling
  167
- Last Number Redial
  168
- Line Appearances
  169
  - DSS/BLF Appearances
    169
  - DIL Appearances
    171
  - MCO Appearances
    171
- Message Key
  172
- Message Waiting/Callback
  173
- Mute Function
  175
- Offhook Monitor
  175
- Offhook Signalling
  176
- Offhook Voice Announce
  177
- One-Touch Keys
  179
- Onhook Dialling
  181
- Paging
  181
  - Meet-Me Answer
    182
- Ringing Line Preference
  183
- Room Monitoring
  183
- Silent Monitor
  185
- Speed Dialling
  187
  - Personal Speed Dial
    187
  - System Speed Dial
    189
  - Speed Dial Linking
    191
  - Speed Dial Name Assignments
    192
- Station Lockout
  197
- Step Call (Reset Call)
  199
- Timed Reminder Call
  200
- Trunk Access
  201
  - Trunk Key Access
    201
  - Direct Trunk Access
    201
  - MCO Line Preference
    202
  - MCO Trunk Access
    202
- Trunk Queuing
  203
- Universal Night Answer to Page
  204
- Variable Mode
  205
- Voice Recognition
  207
- Volume Control
  208
- Walking TRS (Call Barring) Class of Service
  209
- Zip Mode
  210
Chapter 6. DSLT Features
211
- Digital Single Line Telephone
  213
- Absence Message
  213
- Account Codes
  215
  - Non-Verified Account Codes
    216
  - Verified Account Codes
    216
- Attendant Group Calls
  217
- Auto Repeat Dial
  218
- Background Music
  219
- Busy Override
  220
- Callback Request
  220
- Call Forwarding
  221
  - Call Forwarding-All Calls
    222
  - Call Forwarding - Busy
    222
  - Call Forwarding - No Answer
    223
  - Call Forwarding and Do-Not-Disturb
    224
- Call Hold
  225
  - System Hold
    225
  - Floating Hold
    226
  - Exclusive Hold
    227
  - Broker’s Hold
    228
  - Call Park
    228
- Call Pickup
  230
  - Extension Group Pickup
    230
  - Extension Direct Pickup
    231
  - Trunk Group Pickup
    231
  - Trunk Direct Pickup
    232
- Call Transfer
  233
  - Supervised Transfer
    233
  - Unsupervised Transfer
    233
  - Camping a Call Onto a Busy Extension
    234
- Camp-On (Call Waiting)
  235
- Conference Calls
  236
- Do-Not-Disturb
  238
- DP to DTMF Signal Conversion
  239
- Flash
  240
- Hot Line
  240
- Intercom Calling
  241
- Last Number Redial
  241
- Message Waiting/Callback
  242
- Offhook Signalling
  243
- Offhook Voice Announce
  244
- Onhook Dialling
  245
- Paging
  246
  - Meet-Me Answer
    246
- Room Monitoring
  247
- Speed Dialling
  249
  - Personal Speed Dial
    249
  - System Speed Dial
    251
  - Speed Dial Linking
    252
- Station Lockout
  254
- Step Call (Reset Call)
  255
- Timed Reminder Call
  256
- Trunk Access
  257
  - Direct Trunk Access
    257
  - MCO Trunk Access
    258
- Trunk Queuing
  259
- Universal Night Answer to Page
  259
- Walking TRS (Call Barring) Class of Service
  260
Chapter 7. SLT Features
263
- Absence Message
  265
- Account Codes
  266
  - Non-Verified Account Codes
    267
  - Verified Account Codes
    267
- Attendant Group Calls
  269
- Busy Override
  269
- Callback Request
  270
- Call Forwarding
  271
  - Call Forwarding - All Calls
    271
  - Call Forwarding - Busy
    272
  - Call Forwarding - No Answer
    273
  - Call Forwarding and Do-Not-Disturb
    274
- Call Hold
  275
  - System Hold
    275
  - Floating Hold (Retrieve Only)
    276
  - Exclusive Hold
    277
  - Broker’s Hold
    278
  - Call Park
    278
- Call Pickup
  280
  - Extension Group Pickup
    280
  - Extension Direct Pickup
    281
  - Trunk Group Pickup
    282
  - Trunk Direct Pickup
    282
- Call Transfer
  283
  - Supervised Transfer
    283
  - Unsupervised Transfer
    284
  - Camping a Call Onto a Busy Extension
    285
- Camp-On (Call Waiting)
  285
- Conference Calls
  287
- Do-Not-Disturb (DND)
  288
- Flash Send
  289
- Hot Line
  290
- Intercom Calling
  290
- Last Number Redial
  291
- Message Waiting/Callback
  292
- Offhook Signalling
  293
- Offhook Voice Announce
  294
- Paging
  295
  - Meet-Me Answer
    296
- Room Monitoring
  296
- Speed Dialling
  298
  - Personal Speed Dial
    298
  - System Speed Dial
    299
  - Speed Dial Linking
    300
- Station Lockout
  301
- Step Call (Reset Call)
  303
- Timed Reminder Call
  304
- Trunk Access
  305
  - Direct Trunk Access
    305
  - MCO Trunk Access
    306
- Trunk Queuing
  307
- Universal Night Answer to Page
  308
- Walking TRS (Call Barring) Class of Service
  308
Appendix A: SBS/VB-9 A-Series Telephone Features
311
Index
315

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Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
15
Chapter 3. System Features
21
Chapter 4. User Maintenance
73
Chapter 5. Key Telephone Features
113
- Key Telephone
  116
- Absence Message
  116
- Account Codes
  118
  - Non-Verified Account Codes
    119
  - Verified Account Codes
    119
- Attendant Group Calls
  120
- Auto Repeat Dial
  121
- Background Music
  122
- Busy Override
  123
- Callback Request
  124
- Call Forwarding
  125
  - Call Forwarding-All Calls
    125
  - Call Forwarding - Busy
    126
  - Call Forwarding - No Answer
    127
  - Call Forwarding-All Calls and Do-Not-Disturb
    128
- Call Hold
  129
  - System Hold
    129
  - Floating Hold
    130
  - Exclusive Hold
    131
  - Broker’s Hold
    131
  - Call Park
    132
- Call Pickup
  134
  - Extension Group Pickup
    134
  - Extension Direct Pickup
    135
  - Trunk Group Pickup
    136
  - Trunk Direct Pickup
    136
- Call Transfer
  137
  - Supervised Transfer
    137
  - Unsupervised Transfer
    138
  - Camping a Call Onto a Busy Extension
    139
- Caller ID Call Log
  140
  - Call Log Operation on a Small Display Key Telephone
    140
  - Call Log Operation on a Large Display Key Telephone
    142
- Camp-on (Call Waiting)
  144
- Conference Calls
  146
- Directory Numbers
  148
- Display Information
  151
  - Large-Display Phone
    152
  - Small-Display Phone
    153
  - Changing the Display Contrast
    154
- Do-Not-Disturb
  154
- DP to DTMF Signal Conversion
  155
- DSS/72 Console
  156
- EM/24 Console
  156
- Flash
  156
- Flexible Function Keys
  157
- Handsfree Answerback
  163
- Handsfree Operation
  164
- Headset Operation
  164
- Hot Dial Pad
  165
- Hot Line
  166
- Intercom Calling
  166
- Last Number Redial
  167
- Line Appearances
  168
  - DSS/BLF Appearances
    168
  - DIL Appearances
    169
  - MCO Appearances
    170
- Message Key
  171
- Message Waiting/Callback
  172
- Mute Function
  173
- Offhook Monitor
  174
- Offhook Signalling
  174
- Offhook Voice Announce
  175
- One-Touch Keys
  177
- Onhook Dialling
  179
- Paging
  180
  - Meet-Me Answer
    180
- Ringing Line Preference
  181
- Speed Dialling
  181
  - Personal Speed Dial
    181
  - System Speed Dial
    184
  - Speed Dial Linking
    186
  - Speed Dial Name Assignments
    187
- Station Lockout
  192
- Step Call (Reset Call)
  194
- Timed Reminder Call
  195
- Trunk Access
  196
  - Trunk Key Access
    196
  - Direct Trunk Access
    197
  - MCO Line Preference
    197
  - MCO Trunk Access
    198
- Trunk Queuing
  199
- Universal Night Answer to Page
  200
- Variable Mode
  200
- Voice Recognition
  202
- Volume Control
  203
- Walking TRS (Call Barring) Class of Service
  204
- Zip Mode
  205
Chapter 6. DSLT Features
207
- Digital Single Line Telephone
  209
- Absence Message
  209
- Account Codes
  211
  - Non-Verified Account Codes
    212
  - Verified Account Codes
    212
- Attendant Group Calls
  213
- Auto Repeat Dial
  214
- Background Music
  214
- Busy Override
  215
- Callback Request
  216
- Call Forwarding
  217
  - Call Forwarding-All Calls
    217
  - Call Forwarding - Busy
    218
  - Call Forwarding - No Answer
    219
  - Call Forwarding and Do-Not-Disturb
    220
- Call Hold
  221
  - System Hold
    221
  - Floating Hold
    222
  - Exclusive Hold
    223
  - Broker’s Hold
    224
  - Call Park
    224
- Call Pickup
  225
  - Extension Group Pickup
    226
  - Extension Direct Pickup
    227
  - Trunk Group Pickup
    227
  - Trunk Direct Pickup
    228
- Call Transfer
  229
  - Supervised Transfer
    229
  - Unsupervised Transfer
    229
  - Camping a Call Onto a Busy Extension
    230
- Camp-On (Call Waiting)
  231
- Conference Calls
  232
- Do-Not-Disturb
  234
- DP to DTMF Signal Conversion
  235
- Flash
  236
- Hot Line
  236
- Intercom Calling
  237
- Last Number Redial
  237
- Message Waiting/Callback
  238
- Offhook Signalling
  239
- Offhook Voice Announce
  240
- Onhook Dialling
  241
- Paging
  242
  - Meet-Me Answer
    242
- Speed Dialling
  242
  - Personal Speed Dial
    243
  - System Speed Dial
    245
  - Speed Dial Linking
    246
- Station Lockout
  247
- Step Call (Reset Call)
  249
- Timed Reminder Call
  250
- Trunk Access
  251
  - Direct Trunk Access
    251
  - MCO Trunk Access
    251
- Trunk Queuing
  252
- Universal Night Answer to Page
  253
- Walking TRS (Call Barring) Class of Service
  254
Chapter 7. SLT Features
257
- Absence Message
  259
- Account Codes
  260
  - Non-Verified Account Codes
    261
  - Verified Account Codes
    261
- Attendant Group Calls
  262
- Busy Override
  263
- Callback Request
  264
- Call Forwarding
  265
  - Call Forwarding - All Calls
    265
  - Call Forwarding - Busy
    266
  - Call Forwarding - No Answer
    267
  - Call Forwarding and Do-Not-Disturb
    268
- Call Hold
  269
  - System Hold
    269
  - Floating Hold (Retrieve Only)
    270
  - Exclusive Hold
    271
  - Broker’s Hold
    272
  - Call Park
    272
- Call Pickup
  274
  - Extension Group Pickup
    274
  - Extension Direct Pickup
    275
  - Trunk Group Pickup
    276
  - Trunk Direct Pickup
    276
- Call Transfer
  277
  - Supervised Transfer
    277
  - Unsupervised Transfer
    278
  - Camping a Call Onto a Busy Extension
    279
- Camp-On (Call Waiting)
  279
- Conference Calls
  281
- Do-Not-Disturb (DND)
  282
- Flash Send
  283
- Hot Line
  284
- Intercom Calling
  284
- Last Number Redial
  285
- Message Waiting/Callback
  286
- Offhook Signalling
  287
- Offhook Voice Announce
  288
- Paging
  289
  - Meet-Me Answer
    289
- Speed Dialling
  290
  - Personal Speed Dial
    290
  - System Speed Dial
    291
  - Speed Dial Linking
    292
- Station Lockout
  293
- Step Call (Reset Call)
  295
- Timed Reminder Call
  296
- Trunk Access
  297
  - Direct Trunk Access
    297
  - MCO Trunk Access
    298
- Trunk Queuing
  299
- Universal Night Answer to Page
  300
- Walking TRS (Call Barring) Class of Service
  301
Appendix A. ARS and TRS Operation
303
- Introduction
  303
- Detailed Description
  304
  - TRS Features
    304
  - ARS/TRS Features
    305
- TRS Configuration and Operation
  307
  - TRS Programming/Operation Overview
    308
  - Example TRS Configuration
    310
- ARS Configuration and Operation
  318
  - ARS/TRS Programming/Operation Overview
    318
  - Example ARS Configuration
    321
Appendix B: SBS/VB-9 A-Series Telephone Features
337

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Содержание

Chapter 1. About This Manual
11
Chapter 2. List of Features
15
Chapter 3. System Features
21
Chapter 4. User Maintenance
75
Chapter 5. Key Telephone Features
115
- Key Telephone
  118
- Absence Message
  118
- Account Codes
  120
  - Non-Verified Account Codes
    121
  - Verified Account Codes
    121
- Attendant Group Calls
  122
- Auto Repeat Dial
  123
- Background Music
  124
- Busy Override
  125
- Callback Request
  126
- Call Forwarding
  127
  - Call Forwarding-All Calls
    127
  - Call Forwarding - Busy
    128
  - Call Forwarding - No Answer
    129
  - Call Forwarding-All Calls and Do-Not-Disturb
    130
- Call Hold
  131
  - System Hold
    131
  - Floating Hold
    132
  - Exclusive Hold
    133
  - Broker’s Hold
    133
  - Call Park
    134
- Call Pickup
  136
  - Extension Group Pickup
    136
  - Extension Direct Pickup
    137
  - Trunk Group Pickup
    138
  - Trunk Direct Pickup
    138
- Call Transfer
  139
  - Supervised Transfer
    139
  - Unsupervised Transfer
    140
  - Camping a Call Onto a Busy Extension
    141
- Caller ID Call Log
  142
  - Call Log Operation on a Small Display Key Telephone
    143
  - Call Log Operation on a Large Display Key Telephone
    144
- Camp-on (Call Waiting)
  146
- Conference Calls
  149
- Directory Numbers
  151
- Display Information
  154
  - Large-Display Phone
    155
  - Small-Display Phone
    156
  - Changing the Display Contrast
    157
- Do-Not-Disturb
  157
- DP to DTMF Signal Conversion
  158
- DSS/72 Console
  159
- EM/24 Console
  159
- Flash
  160
- Flexible Function Keys
  160
- Handsfree Answerback
  167
- Handsfree Operation
  167
- Headset Operation
  168
- Hot Dial Pad
  168
- Hot Line
  169
- Intercom Calling
  169
- Last Number Redial
  170
- Line Appearances
  171
  - DSS/BLF Appearances
    171
  - DIL Appearances
    173
  - MCO Appearances
    173
- Message Key
  174
- Message Waiting/Callback
  175
- Mute Function
  177
- Offhook Monitor
  177
- Offhook Signalling
  178
- Offhook Voice Announce
  179
- One-Touch Keys
  181
- Onhook Dialling
  183
- Paging
  184
  - Meet-Me Answer
    184
- Ringing Line Preference
  185
- Room Monitoring
  185
- Silent Monitor
  188
- Speed Dialling
  189
  - Personal Speed Dial
    189
  - System Speed Dial
    192
  - Speed Dial Linking
    193
  - Speed Dial Name Assignments
    195
- Station Lockout
  199
- Step Call (Reset Call)
  201
- Timed Reminder Call
  202
- Trunk Access
  203
  - Trunk Key Access
    203
  - Direct Trunk Access
    204
  - MCO Line Preference
    204
  - MCO Trunk Access
    205
- Trunk Queuing
  206
- Universal Night Answer to Page
  207
- Variable Mode
  207
- Voice Recognition
  209
- Volume Control
  210
- Walking TRS (Call Barring) Class of Service
  211
- Zip Mode
  212
Chapter 6. DSLT Features
213
- Digital Single Line Telephone
  215
- Absence Message
  215
- Account Codes
  217
  - Non-Verified Account Codes
    218
  - Verified Account Codes
    218
- Attendant Group Calls
  219
- Auto Repeat Dial
  220
- Background Music
  220
- Busy Override
  221
- Callback Request
  222
- Call Forwarding
  223
  - Call Forwarding-All Calls
    223
  - Call Forwarding - Busy
    224
  - Call Forwarding - No Answer
    225
  - Call Forwarding and Do-Not-Disturb
    226
- Call Hold
  227
  - System Hold
    227
  - Floating Hold
    228
  - Exclusive Hold
    229
  - Broker’s Hold
    230
  - Call Park
    230
- Call Pickup
  232
  - Extension Group Pickup
    232
  - Extension Direct Pickup
    233
  - Trunk Group Pickup
    233
  - Trunk Direct Pickup
    234
- Call Transfer
  235
  - Supervised Transfer
    235
  - Unsupervised Transfer
    235
  - Camping a Call Onto a Busy Extension
    236
- Camp-On (Call Waiting)
  237
- Conference Calls
  238
- Do-Not-Disturb
  240
- DP to DTMF Signal Conversion
  241
- Flash
  242
- Hot Line
  242
- Intercom Calling
  243
- Last Number Redial
  243
- Message Waiting/Callback
  244
- Offhook Signalling
  245
- Offhook Voice Announce
  246
- Onhook Dialling
  247
- Paging
  248
  - Meet-Me Answer
    248
- Room Monitoring
  249
- Speed Dialling
  251
  - Personal Speed Dial
    251
  - System Speed Dial
    253
  - Speed Dial Linking
    254
- Station Lockout
  256
- Step Call (Reset Call)
  257
- Timed Reminder Call
  258
- Trunk Access
  259
  - Direct Trunk Access
    259
  - MCO Trunk Access
    260
- Trunk Queuing
  261
- Universal Night Answer to Page
  261
- Walking TRS (Call Barring) Class of Service
  262
Chapter 7. SLT Features
265
- Absence Message
  267
- Account Codes
  268
  - Non-Verified Account Codes
    269
  - Verified Account Codes
    269
- Attendant Group Calls
  270
- Busy Override
  271
- Callback Request
  272
- Call Forwarding
  273
  - Call Forwarding - All Calls
    273
  - Call Forwarding - Busy
    274
  - Call Forwarding - No Answer
    275
  - Call Forwarding and Do-Not-Disturb
    276
- Call Hold
  277
  - System Hold
    277
  - Floating Hold (Retrieve Only)
    278
  - Exclusive Hold
    279
  - Broker’s Hold
    280
  - Call Park
    280
- Call Pickup
  282
  - Extension Group Pickup
    282
  - Extension Direct Pickup
    283
  - Trunk Group Pickup
    284
  - Trunk Direct Pickup
    284
- Call Transfer
  285
  - Supervised Transfer
    285
  - Unsupervised Transfer
    286
  - Camping a Call Onto a Busy Extension
    287
- Camp-On (Call Waiting)
  287
- Conference Calls
  289
- Do-Not-Disturb (DND)
  290
- Flash Send
  291
- Hot Line
  292
- Intercom Calling
  292
- Last Number Redial
  293
- Message Waiting/Callback
  294
- Offhook Signalling
  295
- Offhook Voice Announce
  296
- Paging
  297
  - Meet-Me Answer
    297
- Room Monitoring
  298
- Speed Dialling
  299
  - Personal Speed Dial
    299
  - System Speed Dial
    301
  - Speed Dial Linking
    302
- Station Lockout
  303
- Step Call (Reset Call)
  305
- Timed Reminder Call
  305
- Trunk Access
  306
  - Direct Trunk Access
    307
  - MCO Trunk Access
    307
- Trunk Queuing
  308
- Universal Night Answer to Page
  309
- Walking TRS (Call Barring) Class of Service
  310
Appendix A: SBS/VB-9 A-Series Telephone Features
313

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