SonicWALL SSL VPN 5.5 Manuale Utente
Using Virtual Assist
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SonicWALL SSL VPN 5.5 User Guide
Related Documents
The following Technical Notes provide more information on advanced NetExtender scenarios:
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Running NetExtender on a Different TCP Port:
•
Using the SonicWALL CDP Agent over a SonicWALL NetExtender Connection
•
Using SonicWALL NetExtender to Access FTP Servers
•
Resolving NetExtender Error With McAfee Enterprise 8.5
Using Virtual Assist
Virtual Assist is an easy to use tool that allows SonicWALL SSL VPN users to remotely support
customers by taking control of their computers while the customer observes. Virtual Assist is a
lightweight, thin client that installs automatically using the SonicWALL SSL VPN Virtual Office.
Virtual Assist can also be installed as a standalone client that can be launched directly from the
client’s computer.
customers by taking control of their computers while the customer observes. Virtual Assist is a
lightweight, thin client that installs automatically using the SonicWALL SSL VPN Virtual Office.
Virtual Assist can also be installed as a standalone client that can be launched directly from the
client’s computer.
The following sections describe how to use Virtual Assist:
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Understanding Virtual Assist
Virtual Assist is fully supported on Windows platforms. Virtual Assist is certified to work on
Windows 7, Windows Vista and Windows XP. The Virtual Assist client is also available for Linux
and Mac OS.
Windows 7, Windows Vista and Windows XP. The Virtual Assist client is also available for Linux
and Mac OS.
Note
When a user requests service as a customer, Virtual Assist can be run while connected to
the system over an RDP session for Windows 7 and Windows Vista platforms; however,
Virtual Assist over RDP will have a limited set of features.
the system over an RDP session for Windows 7 and Windows Vista platforms; however,
Virtual Assist over RDP will have a limited set of features.