Manuale UtenteSommarioUsing This Guide5About this Guide5Organization of this Guide5Guide Conventions6Icons Used in this Manual6North America Telephone Support7International Telephone Support7Current Documentation8Important Information You Need8Virtual Office Overview9Virtual Office Overview9Accessing Virtual Office Resources9Browser Requirements10Web Management Interface Overview12Certificates15Using Virtual Office Features17Importing Certificates17Using Two-Factor Authentication18User Prerequisites18User Configuration Tasks18RSA Two-Factor User Authentication Process18Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication19Creating a New PIN20Waiting for the Next Token Mode20VASCO Two-Factor User Authentication Process21Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication21Other RADIUS Server Two-Factor Authentication Process22Using One-Time Passwords23User Prerequisites23User Configuration Tasks24Configuring One-Time Passwords for SMS-Capable Phones24Verifying User One-Time Password Configuration25Troubleshooting Common Errors25Using NetExtender26User Prerequisites26User Configuration Tasks28Installing NetExtender Using the Mozilla Firefox Browser29Installing NetExtender Using the Internet Explorer Browser32Internet Explorer Prerequisites32Installing NetExtender from Internet Explorer33Launching NetExtender Directly from Your Computer34Configuring NetExtender Properties35Configuring NetExtender Connection Scripts37Configuring Batch File Commands38Configuring Proxy Settings39Configuring NetExtender Log Properties40Configuring NetExtender Advanced Properties41Viewing the NetExtender Log42Disconnecting NetExtender44Upgrading NetExtender44Changing Passwords45Authentication Methods45Uninstalling NetExtender46Verifying NetExtender Operation from the System Tray47Displaying Route Information47Displaying Connection Information47Using the NetExtender Command Line Interface47Installing NetExtender on MacOS49Using NetExtender on MacOS51Installing NetExtender on Linux53Using NetExtender on Linux55Installing and Using NetExtender for Windows Mobile59Passwords in NetExtender Mobile62Installing NetExtender on Android Smartphones63Using NetExtender on Android Smartphones66Connecting to NetExtender66Exiting or Disconnecting from NetExtender71Checking Status, Routes, and DNS Settings73Configuring Profiles, Preferences, and Proxy Servers74Changing Your Password78Related Documents80Using Virtual Assist80Understanding Virtual Assist80Installing and Launching Virtual Assist81Configuring Virtual Assist Settings83Selecting a Virtual Assist Mode85Launching a Virtual Assist Technician Session86Performing Virtual Assist Technician Tasks87Inviting Customers by Email88Assisting Customers88Using the Virtual Assist Taskbar and Tab Controls90Using Additional Virtual Assist Technician Commands92Viewing Virtual Assist Session Log93Using the Virtual Assist File Transfer93Initiating a Virtual Assist Session from the Customer View94Initiating Virtual Assist on a Windows Client95Initiating Virtual Assist on a MacOS Client99Initiating Virtual Assist on a Linux Client103Using Virtual Assist106Changing the Virtual Assist Level of Control107Ending a Virtual Assist Session107Using Virtual Assist in Unattended Mode108Enabling a System for Virtual Access108Using the Request Assistance Feature110Using File Shares110Using the File Shares Applet111User Prerequisites111Configuration Overview111Setting up Bookmarks111Using the Java File Shares Applet113File Shares Applet Browser Overview115Configuration Examples116Configuring Bookmarks from Within the File Shares Applet116Using Bookmarks from Within the File Shares Applet118Moving Files and Folders119Launching a File Directly from the File Shares Applet122Using HTML-Based File Shares125Managing Bookmarks127Adding Bookmarks128Citrix Bookmarks130RDP ActiveX and Java Bookmarks130Determining the Remote Computer’s Full Name or IP Address132Configuring Remote Desktop Access on the Remote Computer133Web Bookmarks133FTP Bookmarks133SSHv2 Bookmarks134Editing Bookmarks134Removing Bookmarks134Using Bookmarks134Using Remote Desktop Bookmarks135Using VNC Bookmarks138Using FTP Bookmarks140Downloading Files142Uploading Files142Using Telnet Bookmarks143Using SSHv1 Bookmarks144Using SSHv2 Bookmarks145Using Web Bookmarks146Using File Share Bookmarks147Using Citrix Bookmarks147ActiveX Citrix Bookmark147Java Citrix Bookmark150Global Bookmark Single Sign-On Options152Per-Bookmark Single Sign-On Options153Logging Out of the Virtual Office155Trademarks156Limited Warranty156Dimensioni: 5,99 MBPagine: 157Language: EnglishApri il manuale
