VTech DS6121 Manuale Utente

48

Problem

Suggestion

The battery does not 

charge in the handset 

or the handset battery 

is not charging.

Make sure the handset is placed in the telephone base correctly. The 

CHARGE light on the 

handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base but the 

CHARGE light on the handset is not on, refer 

to 

The CHARGE light is off in this section.

It may be necessary to purchase a new battery. Please refer to the 

Battery section (page  45) 

of this user’s manual.
The telephone might be malfunctioning. Please refer to the 

Warranty section (page 58) of this 

user’s manual for further instruction.

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The 

CHARGE  light  is 

off.

Clean the charging contacts on the handset and telephone base each month using a pencil 

eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one 

minute for the handset and telephone base to reset.
The telephone might be malfunctioning. Please refer to the 

Warranty section (page 58) of this 

user’s manual for further instruction.

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There is no dial tone.

First, try all the above suggestions.
Move the handset closer to the telephone base. It might be out of range.
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different telephone. 

If there is no dial tone on this telephone either, the problem is in your wiring or local service. 

Contact your local telephone company.

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