NEC 2400IMX Manuale Utente
NDA-24282
CHAPTER 7
Page 395
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
ACDCCV: Assignment of ACD CCV Data
1.
Function
This command is used to assign, list, print, and remove Call Control Vectors. A Call Control Vector is a list
of procedural instructions (or steps) for handling incoming ACD calls. The instructions defined by the Call
Control Vector are sentence-based and can be combined to form many different sequences. Call Control
Vectors provide the following functions for the ACD:
of procedural instructions (or steps) for handling incoming ACD calls. The instructions defined by the Call
Control Vector are sentence-based and can be combined to form many different sequences. Call Control
Vectors provide the following functions for the ACD:
•
Queue a call to a particular split.
•
Pause for “n” seconds before continuing call processing.
•
Announcement made during call processing (PBX and IVR).
•
Hang up during call processing.
•
Transfer to a particular directory number.
•
Set a new priority or increase or decrease a call’s priority (new priority).
•
Conditionally queue an incoming call to a particular split.
•
Remove a call from a split’s queue (dequeuing).
•
Queue to another split if the queue depth is full.
•
Goto another CCV index step.
•
Change priority of call at given point in the CCV.
•
Skip a percentage of the calls going to the next step in the CCV.
•
Conditionally perform next CCV instruction based on Estimated Time to Answer (ETA) of a call.
•
Conditionally perform next CCV instruction based on ETA of a call in another split.*
•
Individual IVR port number.*
•
Delay the time for ringing start.*
* Available since the PBX software Series 7400 and the ACD software R3.