Manuali utente per NEC 2400IMX

NEC

Manuale Utente (English)

Manuale Utente

Sommario

Table of Contents
10
List of Figures
16
List of Tables
18
Chapter 1 Introduction
20
- 1. General
  20
Chapter 2 General Information
22
- 1. General
  22
  - 1.1 System Specifications
    22
  - 1.2 Glossary of Terms
    22
- 2. System Specifications
  23
- 3. Glossary of Terms
  33
Chapter 3 Installation
38
Chapter 4 Switch Setting of ACD Circuit Cards
60
- 1. General
  60
- 2. Explanation of ACD Circuit Cards
  61
  - PA-CP53 (CPU)
    62
  - PH-PC22 (EAPI)
    68
  - PH-PC27 (EAPI)
    73
  - PA-AL16 (ALMC)
    78
  - PH-PC21 (APINT)
    83
  - PA-PC56-A (COPY)
    87
  - PA-CP54 (CPU)
    91
  - PA-ME34 (CRAM)
    98
  - PA-IO02-A (IOC)
    102
  - PH-BS16 (PBI)
    109
  - PA-GT17 (SPGT)
    114
  - PA-16ELCDD (ELC)
    118
  - PA-16ELCH (16ELC)
    130
  - PA-16ELCJ (16ELC)
    143
  - PA-4DATA (4DAT)
    154
  - PA-4DATB (DAT)
    164
  - PA-4DTLA (4DTL)
    174
  - PA-CC98 (ETHER)
    182
  - PA-GT16 (MBB)
    189
Chapter 5 Office Data Design
194
- 1. General
  194
- 2. Basic Office Data Assignment
  194
  - 2.1 Back-Up UCD
    195
  - 2.2 ACD In a Fusion Network Data Assignment
    200
    - 2.2.1 ACD Trunk In a Fusion Network
      203
    - 2.2.2 Multiple ACDPs In a FuSion Network
      205
- 3. ACD Service Feature
  215
  - A-31A
    218
    - Abandoned Call Search - ACD
      218
  - A-34A
    219
    - Assistance - ACD Agent - ACD
      219
  - A-35A
    221
    - Automatic Answer - ACD
      221
  - A-37A
    223
    - Availability - ACD Position - ACD
      223
  - A-80A
    225
    - Announcements - ACD
      225
  - A-85A
    227
    - Agent Personal Queue - ACD
      227
  - A-86A
    230
    - Auto Work Mode for PBX Calls - ACD
      230
  - A-91A
    231
    - Analog ACD Position - ACD
      231
  - A-93A
    233
    - Alternate Night CCV - ACD
      233
  - A-133A
    234
    - Agent Anywhere - ACD
      234
  - B-20A
    236
    - Break Mode - ACD
      236
  - B-21A
    238
    - Bad Call Notifications - ACD
      238
  - C-35A
    239
    - Call Distribution to Agents - ACD
      239
  - C-67A
    241
    - Call Transfer to Split Queue - ACD
      241
  - C-68A
    243
    - Call Waiting Indication - LCD Display/CW Lamp - ACD
      243
  - C-70A
    244
    - Calling Party Identification - ACD
      244
  - C108A
    246
    - Call Control Vector - ACD
      246
  - C-110A
    254
    - Call Waiting Lamp with Chime - ACD
      254
  - C127A
    255
    - Call Forwarding - Split - ACD
      255
  - C-191A
    257
    - Call Recover - ACD
      257
  - C-199A
    258
    - Connection Displays - ACD
      258
  - D-133A
    261
    - Do Not Disturb - Split - ACD
      261
  - E-6A
    263
    - Emergency/Recorder - ACD
      263
  - F-10A
    267
    - Function Groups (Splits) - ACD
      267
  - F-25A
    268
    - Flexible ID Codes - ACD
      268
  - H-20A
    270
    - Holiday Scheduling - ACD
      270
  - H-31A
    271
    - Hot Split - ACD
      271
  - I-99A
    273
    - Infolink Data Messages - ACD
      273
  - L-19A
    276
    - Logon/Logoff Position - ACD
      276
  - L-48A
    278
    - Language Default - ACD
      278
  - L-92A
    279
    - Logoff Warning - ACD
      279
  - M-28A
    280
    - Monitoring - ACD Supervisor - ACD
      280
  - M-29A
    283
    - Multiple Customer Groups - ACD
      283
  - M-79A
    285
    - Multiple Supervisor Groups (Splits) - ACD
      285
  - M-88A
    287
    - MIS Operator Selection - ACD
      287
  - M-89A
    288
    - Monitor Me - ACD
      288
  - M90A
    290
    - Multi-Split Agent - ACD
      290
  - N12A
    294
    - Night Service - ACD
      294
  - N-14A
    296
    - Non-ACD Call - ACD
      296
  - O-10A
    297
    - Overflow - ACD
      297
  - O-19A
    298
    - Overflow Outside - ACD
      298
  - P-21A
    299
    - Priority Queuing - ACD
      299
  - P-40A
    301
    - Pilot Numbers - ACD
      301
  - P-45A
    302
    - Personal Emergency and Assist - ACD
      302
  - Q-1A
    304
    - Queuing - ACD
      304
  - R-19A
    307
    - Release - ACD Position - ACD
      307
  - R-145A
    308
    - Ring Delay - ACD
      308
  - S-91A
    309
    - Splits - ACD
      309
  - S-97A
    313
    - Split Display - ACD Position - ACD
      313
  - S-98A
    314
    - Split Selection - ACD
      314
  - S-108A
    315
    - Stranded Call Routing - ACD
      315
  - T-24A
    316
    - Trunk Trouble Report - MIS - ACD
      316
  - T-49A
    317
    - Tally Count - ACD
      317
  - T-50A
    318
    - Time of Day/Week Routing - ACD
      318
  - T-51A
    319
    - Tally-Oh Codes - ACD
      319
  - T-85A
    324
    - Tally Required - ACD
      324
  - V-10
    325
    - VARIABLE QUEUEING
      325
  - W-5A
    326
    - Work Mode - ACD
      326
  - W-6A
    328
    - Work Mode Time Limit - ACD
      328
  - Z-1A
    329
    - Zip Tone - ACD
      329
Chapter 6 ACD Service Features Functional Test Procedures
330
Chapter 7 PBX and ACD Command Programming
352
- 1. General
  352
- 2. Commands
  352
  - 2.1 NEAX2400 IMX Commands
    352
  - ASYD
    353
    - Assignment of System Data
      353
  - ASYDL
    357
    - Assignment of System Data into Local DM (LDM)
      357
  - ASYDN
    360
    - Assignment of System Data in NDM
      360
  - AOKC
    361
    - Assignment of OAI Key Code
      361
  - ASDT
    363
    - Assignment of Station Data
      363
  - ASFC
    365
    - Assignment of Service Feature Restriction Class Data
      365
  - AKYD
    367
    - Assignment of Key Data for Dterm
      367
  - AMNO
    373
    - Assignment of Monitored Number
      373
  - AMNOL
    375
    - Assignment of Monitored Number for LDM
      375
  - AMNON
    377
    - Assignment of Monitored Number for NDM
      377
  - ACNO
    379
    - Assignment of Conversion Number Data
      379
  - ACNOL
    381
    - Assignment of Conversion Number Data for LDM
      381
  - ACNON
    383
    - Assignment of Conversion Number Data for NDM
      383
  - AADT
    385
    - Assignment of Announcement/Dictation Trunks
      385
  - AADTN
    387
    - Assignment of Announcement/Dictation Trunks for NDM
      387
  - ALGNN
    389
    - Assignment of Telephone Number Data for NDM
      389
  - ALGSN
    391
    - Assignment of Telephone Station Data for NDM
      391
  - 2.2 ACD Commands
    395
    - 2.2.1 Command Relationships
      396
  - 2.3 Setting Up the ACD
    397
  - ACDTN
    399
    - Assignment of ACD Tenant Data
      399
  - ACDSPL
    403
    - Assignment of ACD Split Data
      403
  - ACDLOG
    408
    - Assignment of ACD Receiver ID Code
      408
  - ACDPSN
    411
    - Assignment of ACD Position Data
      411
  - ACDCCV
    414
    - Assignment of ACD CCV Data
      414
  - ACDPLT
    419
    - Assignment of ACD Monitor Number
      419
  - ACDTG
    421
    - Assignment of ACD Trunk Group Data
      421
  - ACDANA
    423
    - Assignment of ACD Analog Split Access Code
      423
  - ACDIVR
    425
    - Assignment of ACD IVR Data
      425
  - ACDHS
    427
    - Assignment of ACD Holiday Schedule
      427
  - ACDHC
    430
    - Assignment of ACD Holiday Calendar
      430
  - ACDWS
    433
    - Assignment of ACD Week Schedule
      433
  - ACDCOM
    436
    - ACD Communications Data
      436
    - System Information
      437
    - ACD Backup
      441
Chapter 8 System Operations
444
- 1. General
  444
- 2. Operation of Dterm Agent Position/Supervisory Position
  445
  - 2.1 Log On/Log Off
    445
  - 2.2 Answer Mode
    447
  - 2.3 Work Mode
    448
  - 2.4 Break Mode
    449
  - 2.5 Tally Count
    450
  - 2.6 Trunk Trouble Report
    450
  - 2.7 Call Transfer
    451
  - 2.8 Night Service
    451
  - 2.9 Assistance
    452
  - 2.10 Emergency/Recorder
    452
  - 2.11 Monitoring/Supervisory Override
    453
- 3. ACD System Restart Processing
  453
Chapter 9 System Maintenance
454
Appendix A Glossary
472
Appendix B Field Values for ACD Screens
474
Appendix C ACD Service in Fusion Network
482

Dimensioni:

6,19 MB
Pagine:

485
Language:

English

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