Trapeze Networks SNS-SP-401-MP-620B Manuale Utente

 

TRPZ-BLDN Internal-Document.dot 

 

Page 1 

 
Trapeze Networks™ offers product support options beyond the initial limited product warranty 
in one, three, or five year contracts. 
 
System Support 

-Extended hardware warranty replacement 
-AHR (Advance Hardware Shipping Ship) by next business day in most regions 
-Software subscription (major, minor and maintenance software releases) 
-Technical support assistance 
 
MP Support 

-Extended hardware warranty replacement on MP’s and MP power supplies only 
-AHR (Advance Hardware Shipping Ship) by next business day in most regions 
-This package is intended for customers who choose to not purchase and stock local spares 
 
 

 

 

Trapeze Networks administers the support packages through two support programs – the 
Customer Support Program and the Partner Support Program. 

 

 

Trapeze Networks sells the support packages directly to end customers or through partners 

 

End-customers call Trapeze Networks for warranty or support 

 
Partner Support Program (PSP) 

 

Trapeze Networks channel partners sell and renews support packages directly to end 
customers 

 

End-customers call channel partners for warranty or support