Trapeze Networks SNS-SP-103-R-RMTS-PLAN Manuale Utente

 

9/3/2009

                              

2009 Trapeze Networks, a Belden Brand      

Page

 3 of 3 

Note 1 

Certain countries may have delays in shipping. Advance shipment times may vary based 
on quantities.  Requests must be received by 1 p.m., local service center time, to be 
shipped next business day.  Shipments only made during weekdays, excluding local 
service center holidays 

Note 2 

Certain licensed features may not be included. 

Note 3 

For PSP (Partner Support Program) end-customers - Support hours and response times 
are defined by channel partners 

Software Subscription 

Includes major, minor, maintenance software updates (unless treated as a new product 
by Trapeze Networks, for which there will be a separate charge)  

Support Portal Access 

Includes access to online trouble ticket system, and knowledge base, and product 
documentation 

Severity 1 

The network is “down” or there is a critical impact to your business operations.  

Severity 2 

Operational performance of your network is impaired while most business operations 
remain functional. 

Severity 3 

You require information or assistance with installation and configuration. There is no 
effect on your business operations. 

Severity 4 

You require information on product capabilities or operation. There is no effect on 
your business operations. 

Hardware 
Replacement 

Full product list price – For product replacement on products that are out-of-warranty 
and have no SafetyNet support contract.  

On-Site Support 

A professional service - Per-hour pricing model, plus travel and expenses 

 
For more information about Trapeze Networks SafetyNet support packages, contact us at 
services@trapezenetworks.com