Trapeze Networks SNS-SP-103-R-RMTS-PLAN ユーザーズマニュアル

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9/3/2009
                              
©
2009 Trapeze Networks, a Belden Brand      
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Notes 
Note 1 
Certain countries may have delays in shipping. Advance shipment times may vary based 
on quantities.  Requests must be received by 1 p.m., local service center time, to be 
shipped next business day.  Shipments only made during weekdays, excluding local 
service center holidays 
Note 2 
Certain licensed features may not be included. 
Note 3 
For PSP (Partner Support Program) end-customers - Support hours and response times 
are defined by channel partners 
 
Definitions 
Software Subscription 
Includes major, minor, maintenance software updates (unless treated as a new product 
by Trapeze Networks, for which there will be a separate charge)  
Support Portal Access 
Includes access to online trouble ticket system, and knowledge base, and product 
documentation 
Severity 1 
The network is “down” or there is a critical impact to your business operations.  
Severity 2 
Operational performance of your network is impaired while most business operations 
remain functional. 
Severity 3 
You require information or assistance with installation and configuration. There is no 
effect on your business operations. 
Severity 4 
You require information on product capabilities or operation. There is no effect on 
your business operations. 
 
Per-Event Services  
Hardware 
Replacement 
Full product list price – For product replacement on products that are out-of-warranty 
and have no SafetyNet support contract.  
On-Site Support 
A professional service - Per-hour pricing model, plus travel and expenses 
 
For more information about Trapeze Networks SafetyNet support packages, contact us at 
services@trapezenetworks.com