Toshiba GMAA0020901T Manuale Utente

35

5.375 x 8.375 ver 2.3

If you have followed the recommendations in this section and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:

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Review the troubleshooting information in your operating 
system documentation.

❖

If your hardware device is not working, consult the user 
manual that came with the device for troubleshooting tips.

❖

If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

For the number of a Toshiba dealer near you, see “Toshiba voice 
contact” in this section.

The drive feels warm when 
powered on. Is this 
dangerous?

When in operation, the drive may feel quite warm to the touch. 
This is normal.

The following “Device 
cannot start.Code (10).” 
message displays.

Disconnect and re-connect the drive. Make sure your cable 
connections are secure. 
If the condition does not clear, contact Toshiba support.

After connecting the drive to 
my computer the following 
alert message displays: 
“Hi-Speed USB device 
plugged into non-Hi-Speed 
USB Hub.” What does this 
mean?

This message displays if you connected the drive into a USB 
port that only supports USB 1.1. The drive will operate at USB 
1.1 speeds (up to 12 Mbps). For faster performance, connect 
the drive to a computer with a USB 2.0 port.