Apple MD094LL/A Manuale Utente

iMac (27-inch, Mid 2010) Symptom Charts — Communications 

 2010-09-09

8.  With known-good Bluetooth 

mouse/trackpad paired, verify if 

the device stays connected.

Yes

Issue resolved.

No

Inspect and reseat Bluetooth 

antenna cable. Replace a 

damaged antenna cable, or 

Bluetooth board if its antenna 

connector is damaged.  

Go to step 9.

9.  With customer’s mouse/

trackpad paired, verify if the 

mouse stays connected.

Yes

Antenna issue. Issue resolved. 

Resassemble system.

No

Go to 

 symptom 

flow.

Uncategorized Symptoms
•  Unable to locate appropriate 

symptom code.

1.  Verify System Preferences/Network settings 

are configured appropriately to support 

communication method.

2.  For Ethernet connection issues verify that cable 

being used functions when used with another 

known-good system.

3.  For wireless connection issues review user 

environment to determine whether possible 

interference from other 2.4GHz communications 

devices might be contributing to issue. See 

1.  Verify if existing symptom code 

applies to issue reported by 

user.

Yes

Jump to appropriate 

symptom code flow.

No

Document reported failure 

and send feedback to 

 

stating that a suitable 

symptom code wasn’t found. 

Provide as much detail as 

possible.