Apple MD094LL/A Manuale Utente

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 

 2010-09-09

Unlikely cause: LCD display, power supply, hard drive, optical drive, fans

Apple Remote Inoperable
•  Apple Remote doesn’t bring up 

Front Row

•  Apple Remote doesn’t control 

iTunes

•  Apple Remote doesn’t control 

computer volume

1.  Make sure Apple Remote is within 30 ft. of 

computer, and has an unobstructed line-of-sight 

to computer.

2.  Make sure lens end of Apple Remote is pointing 

directly at front of computer.

3.  Make sure “Disable remote control infrared 

receiver” checkbox in System Preferences > 

Security is not checked.

4.  Ensure that all software and firmware updates for 

this model have been installed to take advantage 

of any available bug fixes.

1.  Open Photo Booth or iChat’s 

video preview window. Point 

Apple Remote at built-in 

camera and press any button 

on Apple Remote. Verify if a 

white, flashing light is visible in 

video preview.

Yes

Apple Remote is functioning. 

Go to step 2.

No

Replace Apple Remote 

battery. 

Go to step 3.

2.  Open System Preferences 

> Security. Verify if “Unpair” 

setting is available in this 

preference panel.

Yes

Click “Unpair” button to 

disable possible pairing with 

another Apple Remote. 

Go to step 4.

No

Possible IR board issue. 

Go to step 5.

3.  With replacement battery, 

verify if white flashing light 

is visible coming from Apple 

Remote in video preview 

window.

Yes

Battery issue. Issue resolved.

No

Apple Remote defective. 

Replace Apple Remote.