Omega OMB-DAQSCAN-2000 Series Manuale Utente

DaqScan/2000 Series 

898095

 

Troubleshooting & Customer Support      10-5 

 

You can visit our internet site to find the latest accessories, expansion cards and modules.  

You can also contact us directly, see page ii for contact information. 

Note:    Please do not return any equipment to the factory unless it has an RMA 

issued by the factory. 

To report problems or request support, contact our applications department or your service 

representative. Contact information is on page ii.  When you contact us, please have the 

following information available, as applicable: 

• 

Hardware model numbers and software version numbers. 

• 

Operating system, type of computer, and device information in the Windows 

control panel, such as interrupts and address settings for our hardware and 

others. 

• 

Results of tests, such as the Daq Configuration control panel. 

• 

Hardware setup and software configuration. 

• 

Information on input signals, including voltage ranges, signal impedance ranges, 

noise content, and common mode voltages. 

• 

The name of a contact person from your company who can discuss the problems 

encountered. 

• 

Instructions for return shipping. 

• 

All troubleshooting notes and comments on tests performed, and all problem-

related conditions. 

• 

If your problem is Ethernet related, discuss the problem with your Network 

Administrator prior to contacting the factory.  Please provide us with your 

administrator’s comments, if applicable. 

 

Note:  Before calling for assistance, take a few minutes to read all parts of the manual that 

may be relevant to the problem.  Also, please review the troubleshooting material. 

 

 

 

All equipment returned to the manufacturer must have an RMA (Return Material Authorization) 

number. You can obtain an RMA number by calling the Applications Department. When 

returning the equipment, use the original shipping container (or equivalent) to prevent 

damage. Put the RMA number on your shipping label to ensure that your shipment will be 

handled properly. After receiving your equipment, we will fax a confirmation form that 

summarizes the charges (if applicable) and expected return date.