Inter-Tel CS-5200 Manuale Utente

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Endpoint Feature Codes

Agent Help

375

The Agent Help feature allows a endpoint user 
to request help from a designated “Agent Help 
Extension” during a two- or three-party call.

Agent Help Reject

376

When a request-for-help call rings, the Agent 
Help Extension can choose to join the call or 
enter this feature code to reject the request.

Answer (Ringing Call)

351

Answers the call that has been ringing or 
holding the longest at that endpoint. Refer to 

 for the priority list. (Inter-Tel end-

points use the ANSWER button.)

Audio Diagnostics

320

When initiated, users are prompted to answer 
questions about the audio problems by press-
ing specific keypad buttons.

Automatic CO Access On/Off

360

(Not used on single line endpoints) Allows the 
endpoint user to determine how ringing out-
side calls will be answered: simply by lifting 
the handset or pressing the Speaker button 
(automatic answer), or by lifting the handset or 
pressing the Speaker button and pressing a 
Call button, individual trunk button or the 
ANSWER button.

Automatic IC Access On/Off

361

(Not used on single line endpoints) Allows the 
endpoint user to determine how ringing inter-
com calls will be answered: simply by lifting 
the handset (automatic answer), or by lifting 
the handset and pressing the IC button (or a 
Call button, if there is no IC button).

Automatic Trunk Answer

350

Using this feature code, endpoint users with 
allowed answer can pick up trunks that are 
ringing into the system, but that are not actu-
ally ringing at their endpoints. This feature 
does not pick up transferred calls or recalls 
that are ringing at the endpoint.

Background Music On/Off

313

(Not used on single line endpoints) Turns on 
and off background music heard through the 
endpoint speaker.

Barge-In

386

Allows the supervisor to barge-in on a call to 
help the hunt group member/agent.

Call Forward All Calls

355

Immediately forwards all calls to another end-
point or to an outside endpoint number. (Inter-
Tel endpoints use the FWD button.)

Call Forward If Busy

357

Immediately forwards all calls to another end-
point or to an outside endpoint number when 
the endpoint is in use.

Call Forward If No Answer

356

Forwards all calls to another endpoint or to an 
outside endpoint number if not answered 
within a predetermined time.