Cisco Systems Servers Manuale Utente

Remote administrator cannot 
bring up the Cisco Secure ACS 
HTML interface in a browser or 
receives a warning that access is 
not permitted.

Ping the machine running Cisco Secure ACS to confirm 
connectivity.

Verify that the remote administrator is using a valid administrator 
name and password that has already been added in Administration 
Control.

Verify that Java functionality is enabled in the browser.

Determine whether the remote administrator is trying to administer 
Cisco Secure ACS through a firewall, through a device performing 
network address translation, or from a browser configured to use an 
HTTP proxy server. For more information about accessing the 
HTML interface in these networking scenarios, see 

.

Unauthorized users can log in.

Reject listed IP addresses is selected, but no start or stop IP 
addresses are listed. Go to Administrator Control: Access Policy 
and specify the Start IP Address and Stop IP Address.

Restart  Services  does  not  work.

The system is not responding. To manually restart services, from the 
Windows Start menu, choose Control Panel > Services. Click 
CSAdmin, and then Stop, and then Start.

Cannot install Novell NDS 
database authentication.

Make sure Novell Requestor is installed on the same 
Windows NT/2000 server as the Cisco Secure ACS.

No remote administrators can 
log in.

Allow only listed IP addresses to connect is selected, but no start or 
stop IP addresses are listed. Go to Administrator Control: Access 
Policy and specify the Start IP Address and Stop IP Address.

Administrator configured for 
event notification is not 
receiving e-mail.

Make sure that the SMTP server name is correct. If the name is 
correct, make sure that the Cisco Secure ACS machine can ping the 
SMTP server or can send e-mail via a third-party e-mail software 
package. Make sure you have not used underscores in the e-mail 
address.