Citel 1000 Manuale Supplementare
070707
Page 1 of 3
Copyright 2007 Citel plc All Rights Reserved
EXTender 1000U Error Codes
To view these errors:
1. Access the
Go Online?
Menu
2. Press 3 (NEXT) until
Diagnostics Menu?
Press 2 (OK)
3. Press 3 (NEXT) until you see
View RMT Stats
or
View Office (SWT) Stats,
Press 2 (OK)
4. Scroll through and write down the number of times each error has occurred. Eg. 104A:1288
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
ERROR
CODES
CODES
DESCRIPTION
EXPLANATION
101A
Number of received Analog Voice packets that
contained a CRC error. (135A also
incremented)
contained a CRC error. (135A also
incremented)
Poor analog line quality. There were one or
more bit errors during transmission of the packet
from the far end. This count can increment
during normal operation. Consider a lower
connection rate to reduce errors.
more bit errors during transmission of the packet
from the far end. This count can increment
during normal operation. Consider a lower
connection rate to reduce errors.
102A
Number of received Analog TCM Signaling
packets that contained a CRC error (135A also
incremented)
packets that contained a CRC error (135A also
incremented)
Same as ‘101A’.
103A
Number of received Analog User Data packets
that contained a CRC error (135A also
incremented)
that contained a CRC error (135A also
incremented)
Same as ‘101A’.
104A
Number of received modem packets that
contained an Invalid V42 Address (135A also
incremented)
contained an Invalid V42 Address (135A also
incremented)
Received HDLC packet that was not valid voice,
Signaling, or User Data. Should not occur on
the current code. Can also be poor analog line
quality (HDLC packet header had bit error).
Signaling, or User Data. Should not occur on
the current code. Can also be poor analog line
quality (HDLC packet header had bit error).
105A
Number of rejected Extender or phone
signaling packets received because they were
out of sequence
signaling packets received because they were
out of sequence
Far end rejected the signaling packet. Might
occur often. Should not cause a significant
functional problem.
occur often. Should not cause a significant
functional problem.
106B
Number of times Extender or phone signaling
packet re-transmissions exceeded maximum
(Causes Digital Port Data to be lost).
packet re-transmissions exceeded maximum
(Causes Digital Port Data to be lost).
A packet of signaling data was sent with no
acknowledgement. After 5 tries this error is
incremented.
acknowledgement. After 5 tries this error is
incremented.
107B
Number of times Extender or phone signaling
channel had to be re-synchronized.
channel had to be re-synchronized.
There was a request to re-synchronize the
signaling channel from the far end because there
was no acknowledgement. Excessive errors
would indicate a bad analog line. (high 135A
error count)
signaling channel from the far end because there
was no acknowledgement. Excessive errors
would indicate a bad analog line. (high 135A
error count)
108B
Number of times Extender or phone signaling
channel had no data for 16 consecutive
seconds.
channel had no data for 16 consecutive
seconds.
Indicates that no data has been received for 16
seconds. Extender always sends a “keep alive”
every 8 seconds, so this error would indicate
data is not getting through the data modem
connection. Possibly a bad analog line.
seconds. Extender always sends a “keep alive”
every 8 seconds, so this error would indicate
data is not getting through the data modem
connection. Possibly a bad analog line.