Teltone m-392 Guida Utente
Chapter 7: Warranty, Troubleshooting, and Technical Support
Warranty Information
Teltone warrants this product to be free from defects in material and workmanship for a
period of 30 months, given proper installation and usage. At its sole discretion, Teltone
will repair or replace free of charge any unit found to be defective during the warranty
period. Units found defective beyond the warranty period will be repaired or replaced at a
flat rate.
period of 30 months, given proper installation and usage. At its sole discretion, Teltone
will repair or replace free of charge any unit found to be defective during the warranty
period. Units found defective beyond the warranty period will be repaired or replaced at a
flat rate.
Troubleshooting
q
Verify the incoming telephone line is active. Plug a test set into the line and verify dial
tone is heard when taken off-hook.
tone is heard when taken off-hook.
q
Verify the correct line is connected. Have someone place a call to the line in question
and verify the telephone device rings.
and verify the telephone device rings.
q
Verify that power is connected and the Green LED is blinking mid-full brightness.
q
Verify that all connections are secure and have been tested.
q
Verify that the proper LSS has been ordered, - if your LSS has an &5 or -02 suffix,
you should be using a Polling Controller. If your LSS has an &4 or -01 suffix, verify
transfer codes are correct.
you should be using a Polling Controller. If your LSS has an &4 or -01 suffix, verify
transfer codes are correct.
q
Transformer Faulty?
q
Check the pause duration in the dial string before sending the transfer code.
(Standalone.) Too short or too long a duration will fail to transfer a call properly.
(Standalone.) Too short or too long a duration will fail to transfer a call properly.
q
Check Incoming Line Polarity - Incorrect line polarity can degrade the performance of
the LSS and may cause problems with certain modems. To avoid this problem and
maximize performance of the LSS, Teltone recommends use of a line polarity tester.
the LSS and may cause problems with certain modems. To avoid this problem and
maximize performance of the LSS, Teltone recommends use of a line polarity tester.
q
Fax Routing Problems? The incoming fax may be sent manually - consequently no
answer tone is heard by the caller, no CNG tone is seen by the LSS, and the call is
transferred to the default port - Port 1.
Option 1 - change the default port to Port 2. Port 1 is still allowed to make outgoing
calls - incoming calls are sent to the fax machine.
Option 2 - instruct the callers to hit start on their fax machine after dialing the number.
answer tone is heard by the caller, no CNG tone is seen by the LSS, and the call is
transferred to the default port - Port 1.
Option 1 - change the default port to Port 2. Port 1 is still allowed to make outgoing
calls - incoming calls are sent to the fax machine.
Option 2 - instruct the callers to hit start on their fax machine after dialing the number.
Technical Support
For technical assistance on this product, call Teltone
technical support at
425-
951-3390 or send an email to support@teltone.com.
The telephone company may ask you to disconnect a
suspect unit from the network until the problem has been corrected or until you are sure
the unit is not malfunctioning.
suspect unit from the network until the problem has been corrected or until you are sure
the unit is not malfunctioning.
Line Sharing Switch
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