Avaya callmaster ii Guida Utente
12
Auto-In Mode with Automatic Answering
To answer ACD calls in
Auto-In mode with
automatic answering
Auto-In mode with
automatic answering
1
Plug in the headset
2
Log in
•
Your answering position is now staffed
•
You are automatically placed in Aux-Work mode
•
The light next to
goes on steadily
3
Press
or Press an idle call appearance button and dial the
Auto-In access code __________ (and a 2-digit or
3-digit split number if you are a non-EAS agent)
Auto-In access code __________ (and a 2-digit or
3-digit split number if you are a non-EAS agent)
•
The light next to the call appearance button
selected at login goes off
selected at login goes off
•
The light next to
goes off
•
The light next to
goes on steadily
•
Listen for zip-tone
•
Listen for a VDN-of-Origin announcement
•
Listen for zip-tone again
4
Speak with the caller
Aux-Work
Auto-In
Aux-Work
Auto-In
5
If necessary, you can press a Stroke Count button or a
Call Work Code button while you are on a call or in
After-Call-Work mode
Call Work Code button while you are on a call or in
After-Call-Work mode
•
If you press a Stroke Count button, the light next
to the button goes on for two seconds. (If the light
flutters, no information was sent to CMS.)
to the button goes on for two seconds. (If the light
flutters, no information was sent to CMS.)
•
If you press a Call Work Code button, the light
next to the button goes on steadily, and a “C:”
prompt appears on the display. You can then enter
up to 16 digits. When you are finished, press
next to the button goes on steadily, and a “C:”
prompt appears on the display. You can then enter
up to 16 digits. When you are finished, press
.
If you make a mistake in entering the digits, press
and start again.
6
If you need to do after-call work, press
during
the call. Go on to Step 7.
•
When you press
, the light next to the
button flashes during the call
#
*
ACW
ACW