Xerox DocuTech 180 HighLight Color System Guida Utente

The system is designed to help you find and solve problems as 
they happen. The system detects hardware and software 
problems, displays error or fault messages and screens, and 
sounds an alert tone (if it is enabled) when a problem needs to be 
corrected.
This section of the operator guide describes how the system 
informs you of problems. When you know there is a system 
problem, you can take measures suggested by the system to 
correct the problem. You can also use the problem and solution 
tables in this section to resolve recurring problems. Included are 
detailed procedures that are required to resolve some of the 
problems.
If you are not able to correct a problem, or you have a question 
about system operation, you should call the Customer Support 
Center. If a customer support representative cannot solve your 
problem over the phone, a service representative will be 
dispatched.

Hardware problems show themselves by way of messages, 
document misfeeds, paper jams, poor prints, fault codes, and 
system components that do not operate correctly.
Software problems usually show up as messages in the status 
area of the screen or as fault codes on the fault frames. Some 
software problems affect hardware behavior. For example, the 
printer may operate without producing any prints. This is a 
condition called "dead cycling."

When the printer needs attention, it is called a fault. There are 
three types of faults: those that require immediate attention, those 
that provide information, and those that require service.
Examples of faults that would require immediate attention are 
misfeeds in the paper path or paper jams.
Examples of a fault that is informational is low dry ink. If this type 
of fault is not resolved, a fault requiring immediate attention will 
result eventually.