Xerox CentreWare Management Pack for Microsoft Operations Manager Support & Software Guida Utente
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Troubleshooting
Common Messages
Various messages may appear while using CentreWare for Microsoft Operations Manager. Some
messages indicate error conditions that require intervention, while others are informational or provide
supplemental status information. The following list describes some of the common messages that you
may encounter under various conditions.
messages indicate error conditions that require intervention, while others are informational or provide
supplemental status information. The following list describes some of the common messages that you
may encounter under various conditions.
SQL Server does not exist or access denied
Indicates that the SQLSERVERAGENT service is stopped. Restart the SQLSERVERAGENT service to
resolve this issue.
resolve this issue.
Login failed for user username.
Indicates that a server, user name, or password was changed on the SQL server after CentreWare for
MOM was installed. The password must be reset to match the password that is configured in CentreWare
for MOM, or CentreWare for MOM must be reinstalled and configured with the new password.
MOM was installed. The password must be reset to match the password that is configured in CentreWare
for MOM, or CentreWare for MOM must be reinstalled and configured with the new password.
Cannot open database requested in login "XrxDBDiscovery." Login fails. Login failed for user
username.
username.
Indicates that the DTS parameters, such as user name, password, or server, are not correct. Open the
DTS package from the Enterprise Manager and change the values of the parameters to resolve this
issue.
DTS package from the Enterprise Manager and change the values of the parameters to resolve this
issue.
Object reference not set to an instance of an object. - OR - Execution against runtime failed. See
inner exception for more details...
inner exception for more details...
Indicates that the MOM service has stopped and is not running. Start MOMService.exe manually to
resolve this issue.
resolve this issue.
TrapJobProcessor.UpdateResults() Registration Failure(invalidGetCommunity)Device Address is:
13.243.100.160 ...
13.243.100.160 ...
Indicates that CentreWare for MOM is unable to communicate with the printer at the specified address.
This usually indicates that the printer is no longer at the specified address, or the GET community string
for the device is unknown.
This usually indicates that the printer is no longer at the specified address, or the GET community string
for the device is unknown.
Address: System.Threading.ThreadAbortException: Thread was being aborted...
Usually indicates that the server was shutdown, or the Xerox Discovery service was stopped. Restart the
server or start MOMService.exe manually to resolve this issue.
server or start MOMService.exe manually to resolve this issue.
Error Calling Xerox.CWW.CWWLib.Device.deletePrinters. System.Data.SqlClient.SqlException:
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is
not responding.
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is
not responding.
Database timeouts may occur when managing a large number of devices with server hardware that is
inadequate for the task. Either reduce the number of managed devices per server, or upgrade the server
hardware to handle the demand.
inadequate for the task. Either reduce the number of managed devices per server, or upgrade the server
hardware to handle the demand.