Xerox CentreWare Management Pack for Microsoft Operations Manager Support & Software Guida Utente
Xerox CentreWare for Microsoft Operations Manager User Guide
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For Address: 10.24.56.16 And Oid:1.3.6.1.2.1.43.18.1.1.2.1.240 Exception
occured:System.OverflowException: Value was either too large or too small for a UInt64...
occured:System.OverflowException: Value was either too large or too small for a UInt64...
Indicates that a particular device returned information that does not conform to the RFC specification, and
this information will not be available within the application. If this error occurs, please report it to Xerox
technical support.
this information will not be available within the application. If this error occurs, please report it to Xerox
technical support.
UNKNOWN state in the operator console...
After a new install and discovery, devices may be shown in an Unknown state. This should change on or
before the first status poll. If it does not change after the first poll (no more than 15 minutes), then this is
an indication that the CentreWare for MOM software components are not installed in the proper
sequence. For example, if device discovery is done before importing the Xerox CentreWare management
pack, the devices information is updated in the XRXDBDiscovery and XCWC databases, but the alerts,
events and views cannot be updated and the state remains UNKNOWN.
before the first status poll. If it does not change after the first poll (no more than 15 minutes), then this is
an indication that the CentreWare for MOM software components are not installed in the proper
sequence. For example, if device discovery is done before importing the Xerox CentreWare management
pack, the devices information is updated in the XRXDBDiscovery and XCWC databases, but the alerts,
events and views cannot be updated and the state remains UNKNOWN.
The correct software installation sequence is:
1) Install the MOM 2005 database
2) Install the Management Server
3) Install CentreWare for MOM
4) Import Management Pack
5) Discover devices
If you encounter UNKNOWN state consistently in the operator console, perform the following procedure
to resolve the problem:
to resolve the problem:
1) Manually delete the discovered devices in the Administrator console from the following path: Microsoft
Operations Manager > Administrator > Computers > Unmanaged Computers. This will delete the
device information from the database.
device information from the database.
2) Import the management pack from the following path: C:\Program Files\Xerox\Xerox CentreWare
Management Pack. After importing the management pack, the “Copy of Xerox Devices” will be
created in the computer group (Microsoft Operations Manager > Management Packs > Computer
Group).
created in the computer group (Microsoft Operations Manager > Management Packs > Computer
Group).
3) Manually delete the “Copy of Xerox Devices” from the computer group.
4) Run device discovery.