Cisco Cisco Unified MeetingPlace Web Conferencing Guida Utente
Welcome to Cisco Unified MeetingPlace Web Conferencing
Meeting Troubleshooting Tips
101
User Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.0
OL-12905-01
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Meeting Access Issues
First, check the following items to help resolve meeting access issues:
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Are you connected to the Internet?
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Are you accessing the correct URL?
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Have you registered for the event or seminar?
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Did you change your password recently?
Then, try the following actions:
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Try accessing the meeting as a registered user or guest.
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Disable popup blocker software.
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Clear the your web browser cache.
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Try connecting from another computer.
Problem
I don't have a username or password to get into a meeting.
Solution
Contact your administrator to request a user ID or password. Some meetings allow guest logins;
other meetings may allow guests, but only with the approval of the host/moderator, which may take a
few minutes.
few minutes.
Problem
My password does not work.
Solution
Contact your account administrator to verify access for the account.
Problem
I have logged in, and nothing is happening.
Solution
When you log in as a guest you may need approval. An approval message will be presented to
the host. If the request is declined, entrance to the meeting is not possible and a message stating that the
request was declined is displayed. Contact the meeting presenter or organizer if you should have access.
request was declined is displayed. Contact the meeting presenter or organizer if you should have access.
Problems Running a Meeting
Problem
I am supposed to be a presenter, but I logged in as a participant.
Solution
If you are logged in as a guest, exit the meeting and log in as a profile user. If you are designated
as a presenter for the meeting, you may need to log in with your user profile account to receive the proper
permissions. If after logging in as a profile user you still do not have presenter permissions, contact the
meeting moderator or the Cisco Unified MeetingPlace administrator.
permissions. If after logging in as a profile user you still do not have presenter permissions, contact the
meeting moderator or the Cisco Unified MeetingPlace administrator.
Problem
Participants are not seeing my actions.
Solution
Check the participant list to make sure that you are a presenter. Presenters are listed with a
presenter icon (person in front of a presentation board) at the beginning of each name. Also make sure
you are not in Preparing mode, because actions are not visible to participants in this mode. Send a
message to the host asking for presenter status or try logging in as a registered user.
you are not in Preparing mode, because actions are not visible to participants in this mode. Send a
message to the host asking for presenter status or try logging in as a registered user.
Be aware that participant requests may not be seen by the presenter. Moderator and presenters should
pay attention to the status and menu bars, and choose to accept sign-in requests.
pay attention to the status and menu bars, and choose to accept sign-in requests.