Cisco Cisco Agent Desktop 10.0 Guida Utente
Cisco Agent Desktop User Guide
64
June 2007
Service Auto-recovery
The service auto-recovery feature allows Agent Desktop to automatically recover its
connection to the CAD services in the event of a service restart or a network outage.
connection to the CAD services in the event of a service restart or a network outage.
When Agent Desktop detects that it is unable to communicate with a service
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
When Agent Desktop detects that the service is again available (usually within one
minute of service recovery), the status bar displays “In Service” to indicate the
services have recovered.
minute of service recovery), the status bar displays “In Service” to indicate the
services have recovered.
NOTE: When the CallManager fails, you are logged out of Agent
Desktop. You must manually log back in after the CallManager
recovers; login is not automatic.
Desktop. You must manually log back in after the CallManager
recovers; login is not automatic.
To learn more about what is affected by the service failure, double-click the status
message on the status bar. Agent Desktop displays a popup box that lists Agent
Desktop features and indicates if that feature is available or not due to the service
outage (See
message on the status bar. Agent Desktop displays a popup box that lists Agent
Desktop features and indicates if that feature is available or not due to the service
outage (See
).
Figure 28.
Service Status popup window