Cisco Cisco Content Security Management Appliance M1070 Guida Utente
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AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 7 Spam Quarantine
Managing Messages in the Spam Quarantine
Testing Notifications
You can test notifications by configuring a testing mail policy, and having spam quarantined for just a
single user. Then, configure the spam quarantine notification settings: Select the Enable Spam
Notification checkbox and do not select Enable End-User Quarantine Access. Then only the
administrator configured in the Deliver Bounced Messages To field is notified of new spam in the
quarantine.
single user. Then, configure the spam quarantine notification settings: Select the Enable Spam
Notification checkbox and do not select Enable End-User Quarantine Access. Then only the
administrator configured in the Deliver Bounced Messages To field is notified of new spam in the
quarantine.
Troubleshooting Spam Notifications
Related Topics
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User Receives Multiple Notifications
Problem
A user receives multiple spam notifications for a single message.
Solution
Possible causes:
•
The user has multiple email addresses and the spam message was sent to more than one of those
addresses.
addresses.
•
The user is a member of one or more email aliases that received the spam message. To minimize
duplications, and for more information, see
duplications, and for more information, see
.
Recipient Does Not Receive Notifications
Problem
Recipient is not receiving spam notifications.
Solution
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If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
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Have the user check the junk mail settings of their email client.
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Check for issues with the appliance or server that you specified for Deliver Messages Via in
.
Managing Messages in the Spam Quarantine
This section explains how to work with messages in local or external spam quarantines.
Administrative users can see and manage all messages in the spam quarantine.
Related Topics
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