Cisco Cisco Agent Desktop 10.0 Guida Utente
Cisco Desktop Administrator User Guide
100
January 16, 2013
Enterprise Data
The Enterprise Data window enables you to complete the following tasks.
■
Configure Agent Desktop so that so that agents in the selected work flow
group can edit enterprise data
group can edit enterprise data
■
Set thresholds for call duration at a particular type of device while a call is in
the contact center
the contact center
Data
The Data tab controls whether or not an agent in the work flow group is allowed to edit
the enterprise data displayed in Agent Desktop (
the enterprise data displayed in Agent Desktop (
To enable enterprise data editing:
■
Select the Allow agent to edit Enterprise Data check box, and then click Apply.
Figure 51.
Data tab