Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici

Keys and
Null
Option:

Data Type:

Description:

Field Name:

NOT NULL

DBCHAR

Indicates whether the agent can initiate operator
assisted calls:

OutboundAccessOperatorAssisted

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NOT NULL

DBCHAR

Indicates whether the agent can initiate
outbound PBX calls:

OutboundAccessPBX

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NOT NULL

DBCHAR

Indicates whether the agent can initiate calls
through the private network:

OutboundAccessPrivateNet

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NOT NULL

DBCHAR

Indicates whether the agent can initiate calls
through the public network:

OutboundAccessPublicNet

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NULL

DBINT

Indicates how frequently calls to the agent are
recorded.

QualityRecordingRate

NULL

DBINT

(For future use.)

Specifies whether the call

requests are routed through the CallManager

RecordingMode

PIM. The default is 0, which means that call
requests do not get routed through the
CallManager PIM.

NOT NULL

DBSMALLINT

Determines how mobile agents who use this
dial plan are handled. This field is not used until
Release 7.2.

RemoteAgentType

Values are:
0 = local agent, no remote access allowed. This
is the default
1 = use call by call mobile agent routing.
2 = use nailed connection for mobile agent
routing
3 = agent chooses call by call or nailed
connection at login.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)

Chapter 2: - All Tables

Agent_Desk_Settings Table