Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
Keys and
Null
Option:
Null
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBCHAR
Y or N.
RemoteLoginWithoutDesktop
If Y, mobile agent is permitted to login without
a desktop. This field is not used until Release
7.2.
a desktop. This field is not used until Release
7.2.
NULL
DBINT
Provides the dialed number identifier for the
new re-route destination in case of a
ring-no-answer.
new re-route destination in case of a
ring-no-answer.
RingNoAnswerDialedNumberID
NULL
DBINT
Number of seconds a call may ring at the
agent’s station before being redirected.
agent’s station before being redirected.
RingNoAnswerTime
NULL
DBINT
Specifies whether an audio click will sound
when silent monitoring is started:
when silent monitoring is started:
SilentMonitorAudibleIndication
• 1 = An audible click will sound.
• 0 = An audible click will not sound.
NULL
DBINT
Specifies whether a warning message box will
appear on the agent’s desktop when silent
monitoring is started:
appear on the agent’s desktop when silent
monitoring is started:
SilentMonitorWarningMessage
• 1 = A warning message box will appear.
• 0 = A warning message box will not appear.
NULL
DBINT
Indicates whether IPCC Enterprise will create
a consultative call or a blind conference call for
the supervisor assistance request:
a consultative call or a blind conference call for
the supervisor assistance request:
SupervisorAssistCallMethod
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NOT NULL
DBCHAR
Indicates whether the agent can initiate
supervisor assisted calls:
supervisor assisted calls:
SupervisorCallsAllowed
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NULL
DBINT
Specifies the auto wrap-up time out. The
default
default
value is 0 (auto wrap-up is disabled).
WorkModeTimer
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
25
Chapter 2: All Tables
Agent_Desk_Settings Table