Cisco Cisco IP Contact Center Release 4.6.1 Guida All'Installazione
Provides installation and configuration
instructions for deploying Contact Center
Gateway with Unified CCX.
instructions for deploying Contact Center
Gateway with Unified CCX.
Describes Enterprise-wide reporting in Contact
Center Gateway deployments.
Center Gateway deployments.
Provides troubleshooting tips for Gateway
related problems.
related problems.
The Index helps you find information in this guide.
Related Documentation
You need the following documentation when deploying Contact Center Gateway with Unified
CCX (note that if using Unified IP IVR as your IVR for queuing, you find the guides listed here
on the Cisco Unified Contact Center Express documentation page):
CCX (note that if using Unified IP IVR as your IVR for queuing, you find the guides listed here
on the Cisco Unified Contact Center Express documentation page):
•
Getting Started with Cisco Unified Contact Center Express
•
Cisco Unified Contact Center Express Installation Guide
•
Cisco Unified Contact Center Express Administration Guide
•
Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting
Started with Scripts, and Volume 2, Editor Step Reference
Started with Scripts, and Volume 2, Editor Step Reference
•
Cisco CAD Installation Guide
•
Cisco Desktop Administrator User's Guide
You need the following documentation when deploying Contact Center Gateway with Unified
ICME/Unified CCE:
ICME/Unified CCE:
•
ICM Setup and Installation Guide for Cisco Unified ICM/Contact Center Enterprise
•
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise
•
Installation and Configuration Guide for Cisco Unified Contact Center Enterprise
•
Administration Guide for Cisco Unified Contact Center Enterprise
You need the following documentation when deploying the Contact Center Gateway with
Unified SCCE:
Unified SCCE:
•
Installation and Configuration Guide for Cisco Unified System Contact Center Enterprise
•
Administration Guide for Cisco Unified System Contact Center Enterprise
•
Upgrade Guide for Cisco Unified System Contact Center Enterprise
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)
2
Preface
Related Documentation