Cisco Cisco Agent Desktop 10.5 Guida Utente
Layouts
March 1, 2013
147
Layouts
The Layout List displays the field layouts available for use in the agent applications.
Each layout can contain up to 16 fields chosen from the Field List.
Each layout can contain up to 16 fields chosen from the Field List.
Cisco Agent Desktop automatically uses the default layout for call activity unless a
custom layout has been defined. See
custom layout has been defined. See
for more
information on what needs to be done to use a custom layout.
You cannot delete the default layout, but it can be edited to add or remove enterprise
data variables.
data variables.
You can create up to 14 custom layouts in addition to the default layouts. Once the
limit of custom layouts is reached, the Add New and Copy buttons are disabled.
limit of custom layouts is reached, the Add New and Copy buttons are disabled.
Creating a Custom Layout
To create a custom layout:
1. Choose Services Configuration > Enterprise Data > Layouts. The Layout List
page appears (
Figure 72.
Layout List page