Cisco Cisco Agent Desktop 10.5 Guida Utente
March 1, 2013
161
5
Unified CCE Configuration
Introduction
The Agent Re-skilling page under the Unified CCE Configuration node (
)
enables you to configure the web sites that supervisors use to dynamically re-skill the
agents on their teams.
agents on their teams.
By default, no web sites are configured and supervisors use the Cisco Unified Contact
Center Enterprise Web Administration Agent Re-skilling website. However, you can
specify alternate web sites to be used to re-skill agents on the Agent Re-skilling page.
Center Enterprise Web Administration Agent Re-skilling website. However, you can
specify alternate web sites to be used to re-skill agents on the Agent Re-skilling page.
Figure 82.
Agent Re-skilling page