Cisco Cisco Unified Contact Center Management Portal 8.5 Guida Utente
User Manual for Cisco Unified Contact Center Management Portal Release 8.5(2)
60
Field
Description
Entry
Default
Required?
Associate with
Domain
Account
Domain
Account
Associates a supervisor agent with an
existing domain login.
existing domain login.
Check box
Unchecked
If Supervisor
box checked
box checked
Login Name
The existing domain login name to be used
by the supervisor agent.
by the supervisor agent.
Existing domain login
name. Select from list of
possibilities by typing
part of the login name.
name. Select from list of
possibilities by typing
part of the login name.
Null
If Supervisor
box checked
box checked
Agent Teams Tab
Agent Teams
The supervisory team with which the
agent is associated.
agent is associated.
Select from list.
Null
No
Skill Groups Tab
Skill Group
The voice skill group(s) of which the
agent is a member. Changes to an agent's
skill group membership take place
immediately within the agent's current
session.
agent is a member. Changes to an agent's
skill group membership take place
immediately within the agent's current
session.
Note Skill groups for non-voice media
routing domains (such as e-mail or chat)
do not display in the Unified CCE Web
Configuration Tool. To enable an agent
for non-voice and assign an agent to a
non-voice skill group, you must do it
through your multi-channel application
administration tool.
routing domains (such as e-mail or chat)
do not display in the Unified CCE Web
Configuration Tool. To enable an agent
for non-voice and assign an agent to a
non-voice skill group, you must do it
through your multi-channel application
administration tool.
Note You may not add an agent to a skill
group if that skill group already has the
maximum number of agents associated
with it. This maximum number depends
on the configuration of your installation of
Unified CCE.
group if that skill group already has the
maximum number of agents associated
with it. This maximum number depends
on the configuration of your installation of
Unified CCE.
Click Add to select from
list.
list.
Null
No
Advanced Tab
Enterprise
Name
Name
The name used to identify the agent within
the system.
the system.
Unique. Up to 24
characters, letters,
numbers, and underscore
characters only. Must
begin with letter or
number.
characters, letters,
numbers, and underscore
characters only. Must
begin with letter or
number.
Auto-
generated from
the first and
last names
generated from
the first and
last names
Yes
Agent ID
The internal extension number that can be
used to call the agent.
used to call the agent.
Up to 24 numbers.
Auto-
generated
generated
Yes
Agent Desktop The desktop settings to be associated with
the agent.
Select from list.
None
No
State Trace
Enables the system to track the agent
state, such as Logged Off or Talking
state, such as Logged Off or Talking
Check box
Unchecked
No