Cisco Cisco Unified MeetingPlace for Microsoft Outlook Guida Alla Risoluzione Dei Problemi
If you have Cisco MeetingPlace Web on the same machine as Microsoft Outlook 5.3, the Web version
must be 5.3.
must be 5.3.
4.
You must use Internet Information Server (IIS) version 5.0 or later.
5.
Confirm that the Microsoft Exchange server is on a separate machine than the Cisco MeetingPlace for
Outlook gateway. The gateway machine must have Microsoft Outlook 98, the Outlook 2000 Service
Pack 3, or Outlook 2003 loaded. Make sure the calendar reminders feature is turned OFF.
Outlook gateway. The gateway machine must have Microsoft Outlook 98, the Outlook 2000 Service
Pack 3, or Outlook 2003 loaded. Make sure the calendar reminders feature is turned OFF.
6.
The Microsoft Collaboration Data Objects (CDO) option for Outlook must be installed. To determine
whether the CDO is installed or not, go to Internet Explorer > Tools > Internet Options >
Programs.
whether the CDO is installed or not, go to Internet Explorer > Tools > Internet Options >
Programs.
7.
Both the Microsoft Exchange server and the Cisco MeetingPlace for Outlook gateway need to be
members of the same domain.
members of the same domain.
8.
You must verify that Microsoft Exchange Server 5.5 Service Pack 4, Exchange 2000 Service Pack 2
or a later version, or Exchange 2003 is installed and running.
or a later version, or Exchange 2003 is installed and running.
9.
Verify that there is a domain user account and password on the Cisco MeetingPlace for Outlook
gateway, and make sure that the Exchange alias precisely matches the user account.
gateway, and make sure that the Exchange alias precisely matches the user account.
Note: This account is used by the Cisco MeetingPlace for Outlook gateway to log on to the Microsoft
Exchange server.
Exchange server.
10.
Make sure that the Cisco MeetingPlace for Outlook gateway resides on the Microsoft Windows 2000
Server and Advanced Server operating system (Service Pack 3 or later) or the Windows 2003
Enterprise addition.
Server and Advanced Server operating system (Service Pack 3 or later) or the Windows 2003
Enterprise addition.
11.
The default mail client on this computer must be set to Microsoft Outlook.
12.
Make a note of the RAM and space on hard drives.
13.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Items to Verify Before the Start of Onsite Work
Complete these steps before you start onsite work:
Review the Requirements section of this document as well as the Cisco MeetingPlace for Outlook
(Release 5.3.0) Release Notes.
(Release 5.3.0) Release Notes.
1.
If you plan to upgrade, make sure you are aware of the differences between versions.
2.
Review the customer fields that are listed on the Microsoft Outlook scheduling tab.
3.
Check to to see if the customer has NT Authenication on Microsoft Outlook. If so, review the steps in
Chapter 3 of the Administrators Guide.
Chapter 3 of the Administrators Guide.
4.
Discuss with the customer whether they plan to require employees to have a new plug−in version and
how the customer plans to roll this version out.
how the customer plans to roll this version out.
5.
Ensure the customer has a handful of people to test the installation or upgrade after the process is
completed.
completed.
6.
Provide the customer with Microsoft Outlook training materials and discuss the roll−out process.
7.