Cisco Cisco WebEx Support Center WBS29.13 Guida Utente
Chapter 1: New to Remote Support?
5
Option
Description
Co-browsing View
Automatically start viewing the window from which the customer
invoked the session, such as a browser or MS Outlook window. If,
during the session, you end co-browsing and need to co-browse
again, you can initiate co-browsing as required.
invoked the session, such as a browser or MS Outlook window. If,
during the session, you end co-browsing and need to co-browse
again, you can initiate co-browsing as required.
Note: Co-browsing requires WebACD. See your site administrator for
additional information.
additional information.
Co-browsing Control
Automatically start controlling the window from which the customer
invoked the session, such as a browser or MS Outlook window. If,
during the session, you end co-browsing and need to co-browse
again, you can initiate co-browsing as required.
invoked the session, such as a browser or MS Outlook window. If,
during the session, you end co-browsing and need to co-browse
again, you can initiate co-browsing as required.
Note: Co-browsing requires WebACD. See your site administrator for
additional information.
additional information.
CSR dashboard Session tab
Option
Description
Session Options
Choose a display mode for shared software. The mode you choose
affects the imaging quality and performance of desktop and application
sharing.
affects the imaging quality and performance of desktop and application
sharing.
Standard: Provides better imaging quality, but slower
performance.
performance.
Screen Sampling: Provides better performance, but lower
imaging quality.
imaging quality.
Record Session
Record your support session using WebEx Recorder.
Note This option is not available if your site administrator has turned
on the Auto Record option for your account. In this case, your support
sessions are recorded automatically.
on the Auto Record option for your account. In this case, your support
sessions are recorded automatically.
Transfer Control
Transfer control of your support session to another support
representative who will become the primary support representative.
representative who will become the primary support representative.
Transfer Session
Transfer your support session to a WebACD agent or queue and leave
the session.
the session.
Note This option is available only if you are a WebACD agent.
End Session
End the support session. If you have transferred control to another
support representative, this option allows you to leave the session
instead of ending it.
support representative, this option allows you to leave the session
instead of ending it.