Cisco Headend System Release 2.7 Guida Utente
About This Guide
78-4011047-01 Rev D
v
About This Guide
Introduction
Providing customer support for any product or technology can be stressful.
Customers want answers NOW! We understand the need for providing quick and
accurate responses to network users, and we strive to provide tools to make this task
easier. The diagnostic screens for the Separable Security CableCARD™ (SSC) Host
Digital Home Communications Terminals (DHCTs) are a quick way that you can
monitor and diagnose performance relative to the system, as well as the Multi-
Stream CableCARD (M-Card™) module.
This guide describes the diagnostics screens included with the software for these
This guide describes the diagnostics screens included with the software for these
DHCTs when they are operating in a tru2way
TM
environment. CableCARD-related
diagnostic screens are displayed when the M-Card module is properly housed in the
appropriate slot on the rear panel of the DHCT and when the card is successfully
bound to the system.
This guide describes the diagnostic screens included when using the following
This guide describes the diagnostic screens included when using the following
software:
PowerTV
®
OS
Axiom 1.4 middleware
Important: The diagnostic screens associated with the M-Card module that are
described in this document assume that you are using one of our M-Card modules.
If you are using a different M-Card module, please consult the documentation
associated with that card for further information.
Purpose
After reading this guide, you will be able to use the diagnostic screens to help
identify and evaluate status and M-Card information for these set-tops in your cable
system. The following list includes some of the tasks you can perform using the
diagnostic screens:
Determine the tru2way software version that is currently installed and running
Confirm the tuning mode
Verify encrypted and unencrypted modes
View the Bootloader diagnostic screen to help determine the status of the
Bootloader upgrade
Examine the software components installed on your DHCT
Verify the host ID number