Cisco Cisco Agent Desktop 9.0 Guida All'Installazione
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Modifying the Peripheral Gateway Registry
August 4, 2014
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Modifying the Peripheral Gateway Registry
A registry key on the peripheral gateway (PG) computer must be modified so that the
Agent Desktop call activity pane displays the correct amount of time a caller spends at
Intelligent Voice Recognition (IVR).
Agent Desktop call activity pane displays the correct amount of time a caller spends at
Intelligent Voice Recognition (IVR).
You must complete this modification after the CAD base services have been installed.
To modify the PG computer registry key:
1. On the PG computer where CAD base services are installed, open the
Windows Registry Editor (regedit).
2. Navigate to the following key:
HKEY_LOCAL_
MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\ICM\
<ICM instance>\PG <PG number>\PG\CurrentVersion\OPC\CallControl\
pim <PIM number>\NewCallOffersUpdateDNIS
MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\ICM\
<ICM instance>\PG <PG number>\PG\CurrentVersion\OPC\CallControl\
pim <PIM number>\NewCallOffersUpdateDNIS
3. Change the value of NewCallOffersUpdateDNIS to 1.
4. Repeat steps 2 and 3 for each PIM number.
5. Close the Windows Registry Editor.