Cisco Cisco Agent Desktop 9.0

Release Notes for Cisco Agent Desktop Release 9.0

Caveats

Upgrade of the Recording & Statistics database from SQL Server 2005 is not supported

Symptom: The Recording & Statistics database that existed on SQL Server 2005 (32 bits) cannot be
upgraded to SQL Server 2008 R2.

Description: There is no upgrade path for the database from SQL Server2005 to SQL Server 2008 R2.

Workaround: None available. The database holds seven days’ worth of data, and the new database will
fill up day by day as it used in CAD 9.0.

Caveats

•

•

•

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions
of the following:

•

All severity levels 1, 2, 3, 4, 5, and 6 open and closed bugs

•

All severity level 1, 2, 3, 4, 5, and 6 resolved bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need the following items:

•

Internet connection

•

Web browser

•

Cisco.com user ID and password

Procedure

Step 1

To access the Bug Toolkit, go to

Step 2

Step 3

To look for information about a specific problem, enter the bug ID number in the “Search for Bug ID”
field, then click Go.

For information about how to search for bugs, create saved searches, and create bug groups, click Help
in the Bug Toolkit page.