Cisco Cisco Agent Desktop 10.0 Guida Alla Risoluzione Dei Problemi

Event, Error, and Chat Logs

April 28, 2015

31

There is one log per day (named monday.txt, tuesday.txt, and so on). The files are 
overwritten every week. The log includes the following information for every chat 
message:

■

Date

■

Time

■

Priority (0 for normal, 1 for high priority)

■

Type (message to supervisor, message to user)

■

Sender

■

Recipient

■

Message text