Cisco Cisco Web Security Appliance S690 Guida Utente

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AsyncOS 8.7 for Cisco Web Security Appliances User Guide
 
Appendix A      Troubleshooting
  Browser Problems
Basic Authentication Problems
Related Problems
Basic Authentication Fails
AsyncOS for Web only supports 7-bit ASCII characters for passwords when using the Basic 
authentication scheme. Basic authentication fails when the password contains characters that are not 
7-bit ASCII.
Single Sign-On Problems
Users Erroneously Prompted for Credentials 
NTLM authentication does not work in some cases when the Web Security appliance is connected to a 
WCCP v2 capable device. When a user makes a request with a highly locked down version of Internet 
Explorer that does not do transparent NTLM authentication correctly and the appliance is connected to 
a WCCP v2 capable device, the browser defaults to Basic authentication. This results in users getting 
prompted for their authentication credentials when they should not get prompted.
Workaround
In Internet Explorer, add the Web Security appliance redirect hostname to the list of trusted sites in the 
Local Intranet zone (Tools > Internet Options > Security tab). 
Browser Problems
WPAD Not Working With Firefox
Firefox browsers may not support DHCP lookup with WPAD. For current information, see 
https://bugzilla.mozilla.org/show_bug.cgi?id=356831
To use Firefox (or any other browser that does not support DHCP) with WPAD when the PAC file is 
hosted on the Web Security appliance, configure the appliance to serve the PAC file through port 80.
Step 1
Choose Security Services > Web Proxy and delete port 80 from the HTTP Ports to Proxy field. 
Step 2
Use port 80 as the PAC Server Port when you upload the file to the appliance.
Step 3
If any browsers are manually configured to point to the web proxy on port 80, reconfigure those browsers 
to point to another port in the HTTP Ports to Proxy field.
Step 4
Change any references to port 80 in PAC files.