Cisco Cisco Web Security Appliance S660 Guida Utente
S U P P O R T C O M M A N D S
C H A P T E R 2 2 : S Y S T E M A D M I N I S T R A T I O N
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S U P P O R T C O M M A N D S
The features in this section are useful when you upgrade the appliance or contact your
support provider. You can find the following commands under the Technical Support section
of the Support and Help menu:
support provider. You can find the following commands under the Technical Support section
of the Support and Help menu:
• Open a Support Case. For more information, see “Open a Support Case” on page 489.
• Remote Access. For more information, see “Remote Access” on page 490.
• Packet Capture. For more information, see “Packet Capture” on page 491.
Open a Support Case
You can use the appliance to send an email to IronPort Customer Support asking for
assistance. When the appliance sends the email, it also sends the configuration of the
appliance. You can do this in the following ways:
assistance. When the appliance sends the email, it also sends the configuration of the
appliance. You can do this in the following ways:
• CLI. Use the
supportrequest
command.
• Web interface. Use the Support and Help menu > Open a Support Case page.
When you send a support request, you can enter comments describing the issue for which
you need support. The appliance must be able to send mail to the Internet to send a support
request.
you need support. The appliance must be able to send mail to the Internet to send a support
request.
To send a support request in the web interface:
1. From the Support and Help menu, choose Open a Support Case.