Cisco Cisco UCS C210 M1 General-Purpose Rack-Mount Server Scheda Tecnica
Cisco UCS C200 M2 High-Performance LFF Drive Rack-Mount Server
38
CONFIGURING the SERVER
STEP 15
SELECT SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose no service contract, the following coverage
is supplied:
is supplied:
■
Three-year parts coverage.
■
Next business day (NBD) parts replacement eight hours a day, five days a week.
■
90-day software warranty on media.
■
Downloads of BIOS, drivers, and firmware updates.
■
UCSM updates for systems with Unified Computing System Manager. These updates include
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Unified Computing Mission Critical Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Note: This service has qualification criteria. Your company must have $1.2M of UCS equipment,
200 blades, and a single location to qualify for this service level. Choose the desired service
listed in
200 blades, and a single location to qualify for this service level. Choose the desired service
listed in
Unified Computing Support Service
For support of the entire Cisco Unified Computing System, Cisco offers the Cisco Unified
Computing Support Service. This service provides expert software and hardware support to help
sustain performance and high availability of the unified computing environment. Access to the
Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the
world.
Computing Support Service. This service provides expert software and hardware support to help
sustain performance and high availability of the unified computing environment. Access to the
Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the
world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Table 18
Unified Computing Mission Critical Service
Product ID (PID)
On Site?
Description
CON-UCM7-R200W
Yes
UC Mission Critical 24x7x4 On-site
CON-UCM8-R200W
Yes
UC Mission Critical 24x7x2 On-site