Cisco Cisco Unified Contact Center Management Portal 8.5 Manuale Di Manutenzione

Cisco

Administration Guide for Cisco Unified Contact Center Management Portal Release 8.5(1)

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Contents

Purpose ........................................................................................................................................ v

Audience ...................................................................................................................................... v

Organization ................................................................................................................................. v

Related Documentation ............................................................................................................... vi

Product Naming Conventions .................................................................................................... vii

Conventions .............................................................................................................................. viii

Obtaining Documentation and Submitting a Service Request .................................................... ix

Documentation Feedback ........................................................................................................... ix

1. Unified Contact Center Management Portal ............................................................ 1

2. Web Server ................................................................................................................ 3

Import a Tenant from Unified Contact Center Enterprise ............................................................ 3

How does it work? ....................................................................................................................... 3

Portal Users ................................................................................................................................. 3

Host Administrator First Steps .................................................................................................... 3

Configuring Imported Resource Data .......................................................................................... 4

Single Sign-On ............................................................................................................................ 5

Administrator Account Setup .................................................................................................. 5

Configuring Management Portal Authentication ..................................................................... 5

Managing Users with Single Sign-On ..................................................................................... 7

Creating a Tenant Administrator ................................................................................................. 7

Assigning Tenant Administrator Permissions ......................................................................... 7

Using the Agent Password Reset Utility...................................................................................... 8

Password Complexity Rules ....................................................................................................... 8

Unified CCE Password Compliancy ............................................................................................ 8

3. System Provisioning ................................................................................................. 9

Security Management ................................................................................................................. 9

System Management .................................................................................................................. 9

4. Bulk Upload ............................................................................................................. 11

Member Attributes ..................................................................................................................... 11

Editing CSV Files ...................................................................................................................... 11

Template Descriptions............................................................................................................... 11

Common Template Column Names ..................................................................................... 11

Agent Template ..................................................................................................................... 13

Folders Template .................................................................................................................. 14

Agent Desktop Template ...................................................................................................... 15

Agent Team Template .......................................................................................................... 15

Enterprise Skill Group Template ........................................................................................... 15

Skill Group Template ............................................................................................................ 16

User Variable Template ........................................................................................................ 17