Cisco Cisco Unified Contact Center Management Portal 11.0(1) Guida Utente

Cisco

Table of Contents

Table of Contents

iii

xvii

Document Conventions

Obtaining Documentation and Submitting a Service Request

Field Alerts and Field Notices

Documentation Feedback

1 Getting Started

1.1.1 About Unified Contact Center Management Portal

1.1.2 About Different Kinds of User

1.1.2.1 Kinds of Unified CCMP User

1.1.2.2 Host Administrator

1.1.2.3 Tenant Administrator

1.1.2.4 Tenant User

1.1.2.5 Basic User

1.1.3 About Basic and Advanced Mode

1.2 Accessing The Web Application

1.2.1 Supported Browsers

1.2.2 Disabling Pop-up Blockers

1.2.3 Changing Your Language

1.2.4 Logging In to Unified CCMP

1.2.5 Logging In Using Single Sign On

1.2.6 Using Online Help

1.2.7 Logging Out

1.2.8 About the Home Page

1.2.8.1 Overview

Table of Contents

iii