Cisco Cisco Unified Customer Voice Portal 11.0(1)

Configuration Instructions for the Unified CVP Comprehensive Call Flow Model Using SIP

The following table contains the configuration instructions for the Comprehensive Call Flow
Model using SIP for both Unified ICME and Unified ICMH.

Note: See the "

" section for detailed information about the Unified ICMH version of this call flow

model.

For detailed information, refer to the Cisco IOS
documentation.

Install the Gateways:

1. Install the IOS image on the Ingress Gateway.

Do the following:

Configure the Ingress Gateway:

•

For Step 1, in the Operations Console select Device
Management > Gateway > File Transfer > Scripts,

1. Transfer the following Unified CVP gateway

scripts using the Unified CVP Operations
Console:

then browse to the <cvp
root>\Cisco\CVP\OpsConsoleServer
\GWDownloads folder.

–

bootstrap.tcl

Refer to the Operations Console online help for
detailed instructions.

–

handoff.tcl

–

survivabilty.tcl

•

For Steps 2 and 3, see the "

"

section.

–

bootstrap.vxml

–

recovery.vxml

•

For Step 4, see the "

section.

–

ringtone.tcl

–

cvperror.tcl

•

For Step 5, see the "

–

ringback.wav

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)