Cisco Cisco Customer Voice Portal 8.0(1)

and

The VRU Script Name field
contains: M

Note: Type-ahead can only be used with the Menu micro-application when user.microapp.input_type is set to D. For
more information, see the "

" section.

The following table shows several configuration examples for Menu for use in an application
where input type is DTMF.

1-3 – Accept numbers 1, 2,
3. Accept all other defaults

1-3

M – Use the Menu
micro-app.

M,Banking

(No Entry Timeout, Number

Banking – Play the Media
file named "Banking.wav."

of no entry tries, Number of
invalid tries, Timeout Msg
Override, Invalid Entry Msg
Override).

Note: This file might contain
a message such as: "For
Checking, press 1. For
Savings, press 2. For Money
Market, press 3."

0-2/9 – Accept numbers 0, 1,
2, and 9.

0-2/9,,4,2,2

M – Use the Menu
micro-app.

M,Main_Menu

, (Skipped parameter) –
Accept the default barge-in
setting (Y).

Main_Menu – Play the
Media file called
"Main_Menu.wav."

4 – No Entry Timeout value
(in seconds).

Note: This file might contain
a message such as: "For
information or transactions

2 – Number of no entry tries
allowed.

on checking, press 1. For
savings or club accounts,
press 2. For other

2 – Number of invalid tries
allowed.

information, press 0. If you
know your party’s extension,
press 9."

Accept all other defaults
(Timeout Msg Override,
Invalid Entry Msg Override)

1-3 – Accept numbers 1, 2,
3. Accept all other defaults

1-3

M – Use the Menu
micro-app.

M,-2,S

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)