Cisco Cisco Customer Voice Portal 8.0(1)

(No Entry Timeout, Number
of no entry tries, Number of

-2 – Plays the file specified
in Call.PeripheralVariable2.

invalid tries, Timeout Msg

S – Acquires the file from the
System media library.

Override, Invalid Entry Msg
Override).

Note: Menu sets the ECC variable user.microapp.error_code to zero, indicating success, if
control proceeds out the Checkmark (success) branch of the Run External Script node. If control
proceeds out the X (failure) branch, Menu typically sets this variable to one of the codes listed
in 

.

Menu and Digit Entry Completion

Unified CVP tests Menu digit entry input against two conditions to determine whether digit
entry is complete:

•

If a caller enters a digit, Unified CVP checks whether the digit is within the set of valid digits
for this menu.

•

If a caller does not enter a digit, Unified CVP checks whether the No Entry Timeout value
has been reached.

After a caller enters a digit, Unified CVP validates the digit against the list of valid menu options
that were defined through ICM Configuration Manager. Then Unified CVP does the following:

•

If the digit is valid, Unified CVP stores the digit in the Call.CallerEnteredDigits variable,
exits the node through the Checkmark (success) branch, and returns control to Unified ICME.

•

If the digit is not valid, Unified CVP considers it an invalid entry and does the following:

–

If the Number of Invalid Entry Tries value has not been reached, Unified CVP plays the
"invalid message" file and re-plays the menu prompt.

–

If the Number of Invalid Entry Tries value has been reached, Unified CVP stores the
last-entered invalid digit in the Call.CallerEnteredDigits variable, exits the node through
the X (failure) branch, sets the user.microapp.error_code ECC variable to 16 (Reached
Maximum Invalid Tries), and returns control to Unified ICME.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)